6. SALES AGENTS (05)

Position: Brand Designer
Location: Kampala, Uganda
Reports To: Marketing Head
Employment Type: Full-time

Company Overview
Our client is a leading player in Uganda’s automotive and mobility sector, with a strong presence in the motorcycle market. The organization specializes in the distribution and retail of motorcycles, spare parts, after-sales services, local motorcycle assembly, and asset financing, supported by a growing branch and distribution network across Uganda. Its financing business provides customers with access to motorcycle finance and is expanding into smartphone financing, creating an integrated business across mobility, retail, and financial services.

Position Summary
The Brand Designer will be responsible for owning the group’s visual identity and producing high-quality design output that supports content, marketing campaigns, digital platforms, branches, and events. The role will ensure the brand remains visually consistent across all customer touchpoints while working closely with the Marketing Head, Brand Manager, and Content Lead.

Key Roles and Responsibilities

• Design static creatives, carousels, thumbnails, and advertising creatives for social media and digital platforms.
• Own and maintain the brand system and guidelines, ensuring visual consistency across all platforms and customer touchpoints.
• Produce print and in-branch collateral, event and campaign artwork, and other branded materials.
• Prepare accurate and production ready files for print and other production requirements.
• Collaborate closely with the Content Lead on creatives, including thumbnails, on-screen graphics, title cards, and other visual assets.
• Support marketing campaigns, product launches, promotions, and other brand initiatives with strong and consistent visual creative.
• Ensure all creative output meets brand standards and is delivered within agreed timelines.
• Maintain organised design files, templates, and brand assets for efficient use across the marketing team.

Qualifications and Experience

• 3–5 years of experience as a Graphic Designer, Brand Designer, or similar role, with a strong portfolio.
• Strong proficiency in Adobe Creative Suite and other relevant design tools.
• Strong understanding of typography, layout, branding, visual hierarchy, and design principles.
• Experience producing both digital and print marketing materials.
• Strong attention to detail and ability to maintain visual consistency across multiple platforms and formats.
• Fast, reliable, and able to manage a high volume of creative work while maintaining quality.
• Ability to work collaboratively with content, marketing, and creative teams in a fast-paced environment.

Our client is a leading player in Uganda’s automotive and mobility sector, with a strong presence in the motorcycle market. The organization specializes in motorcycle distribution and retail, spare parts, after-sales services, local assembly, and asset financing, supported by a growing branch and distribution network across Uganda.

Position Summary

The Deputy Service and After sales Head will support the Service Head in managing and improving after-sales service operations across the company’s branch and workshop network. The role will focus on workshop performance, technical standards, service quality, customer satisfaction, and coordination of service teams across Uganda.

The Deputy Service Head will also deputize for the Service Head when required.

Key Duties and Responsibilities

• Support the Service Head in overseeing after-sales service operations across the branch and workshop network.
• Work closely with the Regional Service Managers – Central and Upcountry to monitor workshop performance and service standards.
• Identify workshop bottlenecks and support initiatives to improve efficiency, service turnaround, quality, and customer satisfaction.
• Monitor key service performance indicators and support corrective actions for underperforming workshops.
• Support the management, training, development, and performance of mechanics and technical service teams.
• Support the implementation of standardized workshop processes, technical procedures, and service standards across the network.
• Support warranty assessment, processing, resolution, and escalation management.
• Coordinate and support service camps and other initiatives aimed at increasing customer engagement and service uptake.
• Conduct regular visits to branches and workshops to assess performance and provide operational and technical support.
• Work with other departments to resolve service-related issues and improve the overall customer experience.
• Provide regular service performance updates and recommendations to the Service Head.
• Deputize for the Service Head when required.

Qualifications and Experience

• Diploma or Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Motor Vehicle Technology, or a related field.
• 4–6 years of experience in automotive after-sales, workshop, or service management, preferably in the motorcycle/two-wheeler sector.
• Proven experience managing or coordinating workshops, mechanics, and technical teams.
• Strong practical knowledge of motorcycle/automotive servicing and workshop operations.
• Experience in warranty management, service standards, and after-sales processes.
• Strong leadership, problem-solving, communication, and people-management skills.
• Experience supporting multiple branches or geographically distributed teams is an added advantage.
• Willingness and ability to travel regularly across Uganda

Client Overview.
Our client is a leading financial institution in Uganda, providing a wide range of banking and financial services to individuals, businesses, and other organisations. The institution is committed to delivering convenient, reliable, and customer-focused financial solutions while maintaining high standards of service and professionalism.
With a strong focus on customer satisfaction and innovation, the institution continues to strengthen its services and create positive experiences for its customers.

Position Summary.
To proactively engage customers through outbound calls and other approved communication channels to support customer acquisition, retention, collections, service follow-up, customer education, satisfaction surveys, and sales campaigns. The role is responsible for delivering excellent customer experiences while achieving agreed productivity, quality, and campaign targets.

Key Duties and Responsibilities
Customer Experience Management

• Deliver professional, courteous, and customer-focused service always.
• Resolve customer concerns at first contact where possible.
• Escalate complex issues requiring additional support within agreed timelines.
• Identify recurring customer concerns and provide feedback for process improvements.
• Own dormancy reduction as a core deliverable
• Deliver a structured post-onboarding follow-up journey
• Track and report reasons for customer disengagement

Outbound Customer Engagement

• Make outbound calls to customers in line with approved campaigns and business objectives.
• Promote the Bank’s products and services through cross-selling and up-selling initiatives.
• Conduct customer satisfaction surveys and collect feedback for service improvement.
• Follow up on customer inquiries, requests, complaints, and service issues.
• Educate customers on products, services, processes, and digital channel adoption.
• Contact customers regarding account maintenance requirements and regulatory updates.

Sales and Business Growth

• Identify customer needs and recommend suitable products and services.
• Generate quality leads and referrals for business units.
• Support customer retention and loyalty initiatives.
• Achieve sales, conversion, and campaign targets assigned by management.

Controls and Risk Management

• Ensure customer information is handled with confidentiality and integrity.
• Accurately follow identification protocol before advising customer details
• Ensure control lapses are identified in time and all risks escalated to line management in time
• Ensure no reputation/legal risk through strict following of laid down procedures
• Timely escalation of customer request relating to blocking cards, mobile banking and stop payments as per client requests
• Highlight Operational issues expressed by Customers
• Acquiring multi-skills for supporting multi product targets set by business
• Adhere to all Bank policies, procedures, and regulatory requirements.
• Maintain compliance with call handling scripts, quality standards, and operational procedures.
• Identify and report operational, fraud, conduct, or compliance risks.
• Accurately document all customer interactions in the relevant systems.

Education and Training

• A first degree in any discipline.
• 1-2 years’ cognate experience in branch banking is an added advantage.

Skills and Experience

• Recognizable customer centricity
• Good telephone, email etiquette and tele-sales techniques to ably handle outbound calling.
• Effective communication skills (written and verbal) to efficiently control an interaction and build rapport amongst the various stakeholders.
• Good (up to date) knowledge of the Bank’s products and services as well as policies, processes and procedures with emphasis on digital channel knowledge.
• Decision making: Ability to listen actively to gather details; question appropriately to confirm understanding; applying appropriate interventions to come to a decision; and offering timely updates and conclusive feedback.
• Problem solving: Proactively analysing information received/ collected by the team overtime to identify and address root causes.
• Technical literacy: Good proficiency and navigation skills around Windows® Applications, MS Office, e-mail and the internet to support in data capture and reporting.
• Multi-tasking: e.g receiving customer information over the telephone while inputting/ searching for corresponding/relevant information in the database.
• Teamwork: The ability to offer support and guidance and to work effectively with others.
• Stress management: Maintaining a calm demeanour and mental state when situations and emotions escalate to higher levels.
• Risk and compliance awareness with high levels of Integrity as well as fraud and risk awareness.
• Customer service and relationship management.
• Males are encouraged to apply

Business Behaviours

• Passion: Committed to excellence, deliver outstanding results and make a positive impact for our customers and stakeholders.
• Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
• Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.
• Innovation: Embrace creativity and forward-thinking, continually seek new solutions to enhance customer experience and drive business growth.

Client Overview

Our client is a leading player in Uganda’s automotive and mobility sector, with a strong presence in the motorcycle market. The organization specializes in the distribution and retail of motorcycles, spare parts, after-sales services, local motorcycle assembly, and asset financing, supported by a growing branch and distribution network across Uganda.

Position Summary

We are appointing a senior leader who has already grown a generator business in Uganda and can take charge from day one. The role has two main outcomes: win government tenders for generators and motorcycles and identify, develop and close generator customers. The person will own the commercial plan, tender pipeline, key accounts and sales team. An existing service lead manages technical maintenance; the business head will coordinate with that lead on technical proposals and customer commitments. The generator range is from 5kVA to 1250kVA.

Key Duties and Responsibilities

Government tenders for generators and motorcycles

• Build a rolling tender pipeline across ministries, agencies, districts, public institutions and other relevant buyers. Monitor procurement plans, invitations and prequalification opportunities; establish legitimate relationships with procurement and end user teams.
• Own the complete bid process: assess fit and eligibility, recommend bid or no bid, maintain supplier registration and compliance documents, coordinate technical specifications and pricing, submit on time, respond to clarifications and manage award handover.
• For motorcycle tenders, work with the existing motorcycle team to confirm models, stock, delivery capacity, warranty and aftersales terms. For generator tenders, work with the service lead and suppliers to validate sizing, installation, warranty and service commitments.
• For motorcycle tenders, work with the existing motorcycle team to confirm models, stock, delivery capacity, warranty and aftersales terms. For generator tenders, work with the service lead and suppliers to validate sizing, installation, warranty and service commitments
• Develop realistic bid economics with finance and management: landed cost, margin, bid securities or guarantees where required, payment terms, working capital exposure and delivery risks. Obtain approval before binding the company to price or contract terms.
• After award, remain the commercial owner through contract execution, acceptance documents, invoicing and collection, while coordinating delivery with the responsible operations teams

Grow the generator business

• Use established knowledge of Uganda’s generator market to select priority customer segments, territories and products. Build named target account lists and a practical route to market for corporate, construction, industrial, hospitality, healthcare, telecom and other suitable buyers.
• Personally open and develop key accounts; lead prospecting, meetings, site surveys with technical staff, proposals, negotiation, closing and account growth. Build a measurable pipeline with next actions and realistic forecasts.
• Develop the commercial offer with management and suppliers: product range, positioning, prices, warranties, installation, maintenance contracts, dealer or partner channels and gross margin expectations.
• Build and lead the generator sales and tender team as the business grows. Recommend hires, set territories and targets, review opportunities weekly, coach staff and report results and risks to management.
• Work with the existing service lead to align sales promises with technical capacity, coordinate client handovers and resolve commercial escalations. The service lead owns maintenance execution, technicians and technical diagnosis.

Decision authority and accountability

• The business head owns the government tender pipeline, generator commercial plan, key accounts, team performance, proposals and follow through after award.
• The existing service lead owns technical service delivery. Both work together on service contract commitments and customer escalations. Management approves budgets, major hires, bid pricing, contract commitments and capital expenditure under an agreed authority matrix

Expected out put

1. Days 1 to 30
   • Audit tender readiness and live opportunities; meet the motorcycle team, generator suppliers and service lead; present a market map, named target account list, priority client meetings and a costed 9 day plan.
2. Days 31 to 60
   • Set up a bid calendar and document library, qualify tender opportunities, visit target generator clients, launch a weekly pipeline review and submit the first properly screened bids where deadlines permit.
3. Days 61 to 90
   • Show an active tender and generator sales pipeline, credible client proposals, bid outcomes to date and a 12month plan covering revenue, gross margin, team, investment needs and risks.

Performance Measurement

• Government tenders: qualified opportunities, compliant bids submitted on time, award value, win rate, awarded gross margin, contract fulfilment and collection.
• Generator business: qualified pipeline by customer and stage, client meetings and proposals, orders won, revenue, gross margin, repeat business and cash collection against the approved plan.
• Forecast accuracy, bid quality, team output and timely coordination of commercial commitments with the motorcycle team and generator service lead.

 Relevant Experience

• Significant leadership experience with an established generator distributor, manufacturer or power solutions business in Uganda
• Must have personally generated sales, opened accounts, managed a team or business unit and delivered measurable revenue and margin growth.
• A strong personal record of preparing and winning Uganda government tenders.
• Able to run the full bid process for generators and with input from the motorcycle team, motorcycle tenders.
• Working knowledge of PPDA processes, eligibility documents and bid submission discipline.
• Enough generator product knowledge to discuss customer applications, sizing, installation, operating costs, warranties and aftersales terms, and to bring the service lead into technical decisions at the right time.
• Experience building and managing a sales or tender team, negotiating with suppliers, forecasting sales and following contracts through to payment.
• An active understanding of Uganda’s generator buyers, purchase cycles, competitors and decision makers. Knowledge of potential generator customers, distributors or projects in South Sudan or the Democratic Republic of Congo is an advantage, not a requirement.

Qualifications

• A relevant engineering or business qualification is welcome; demonstrable commercial and tender results matter most

Client Overview.
Our client is a leading financial institution in Uganda, providing a wide range of banking and financial services to individuals, businesses, and other organisations. The institution is committed to delivering convenient, reliable, and customer-focused financial solutions while maintaining high standards of service and professionalism.
With a strong focus on customer satisfaction and innovation, the institution continues to strengthen its services and create positive experiences for its customers.

Position Summary.
To proactively engage customers through outbound calls and other approved communication channels to support customer acquisition, retention, collections, service follow-up, customer education, satisfaction surveys, and sales campaigns. The role is responsible for delivering excellent customer experiences while achieving agreed productivity, quality, and campaign targets.

Key Duties and Responsibilities
Customer Experience Management

• Deliver professional, courteous, and customer-focused service always.
• Resolve customer concerns at first contact where possible.
• Escalate complex issues requiring additional support within agreed timelines.
• Identify recurring customer concerns and provide feedback for process improvements.
• Own dormancy reduction as a core deliverable
• Deliver a structured post-onboarding follow-up journey
• Track and report reasons for customer disengagement

Outbound Customer Engagement

• Make outbound calls to customers in line with approved campaigns and business objectives.
• Promote the Bank’s products and services through cross-selling and up-selling initiatives.
• Conduct customer satisfaction surveys and collect feedback for service improvement.
• Follow up on customer inquiries, requests, complaints, and service issues.
• Educate customers on products, services, processes, and digital channel adoption.
• Contact customers regarding account maintenance requirements and regulatory updates.

Sales and Business Growth

• Identify customer needs and recommend suitable products and services.
• Generate quality leads and referrals for business units.
• Support customer retention and loyalty initiatives.
• Achieve sales, conversion, and campaign targets assigned by management.

Controls and Risk Management

• Ensure customer information is handled with confidentiality and integrity.
• Accurately follow identification protocol before advising customer details
• Ensure control lapses are identified in time and all risks escalated to line management in time
• Ensure no reputation/legal risk through strict following of laid down procedures
• Timely escalation of customer request relating to blocking cards, mobile banking and stop payments as per client requests
• Highlight Operational issues expressed by Customers
• Acquiring multi-skills for supporting multi product targets set by business
• Adhere to all Bank policies, procedures, and regulatory requirements.
• Maintain compliance with call handling scripts, quality standards, and operational procedures.
• Identify and report operational, fraud, conduct, or compliance risks.
• Accurately document all customer interactions in the relevant systems.

Education and Training

• A first degree in any discipline.
• 1-2 years’ cognate experience in branch banking is an added advantage.

Skills and Experience

• Recognizable customer centricity
• Good telephone, email etiquette and tele-sales techniques to ably handle outbound calling.
• Effective communication skills (written and verbal) to efficiently control an interaction and build rapport amongst the various stakeholders.
• Good (up to date) knowledge of the Bank’s products and services as well as policies, processes and procedures with emphasis on digital channel knowledge.
• Decision making: Ability to listen actively to gather details; question appropriately to confirm understanding; applying appropriate interventions to come to a decision; and offering timely updates and conclusive feedback.
• Problem solving: Proactively analysing information received/ collected by the team overtime to identify and address root causes.
• Technical literacy: Good proficiency and navigation skills around Windows® Applications, MS Office, e-mail and the internet to support in data capture and reporting.
• Multi-tasking: e.g receiving customer information over the telephone while inputting/ searching for corresponding/relevant information in the database.
• Teamwork: The ability to offer support and guidance and to work effectively with others.
• Stress management: Maintaining a calm demeanour and mental state when situations and emotions escalate to higher levels.
• Risk and compliance awareness with high levels of Integrity as well as fraud and risk awareness.
• Customer service and relationship management.
• Males are encouraged to apply

Business Behaviours

• Passion: Committed to excellence, deliver outstanding results and make a positive impact for our customers and stakeholders.
• Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
• Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.
• Innovation: Embrace creativity and forward-thinking, continually seek new solutions to enhance customer experience and drive business growth.

Job Summary:
The primary role of a Receptionist is to be responsible for greeting visitors and delivering exceptional customer service assistance. By answering calls and fielding them accordingly, addressing visitor queries and needs, and providing an overall welcoming environment.

Key Job Functions:

• To conduct outbound calls back to ascertain customer satisfaction.
• Build internal and external business relationships to support effective information sharing in the business.
• To ensure database maintenance and cleansing by entering correct and complete customer information
• Attend promptly to customers’ inquiries and clarify the information as well as forward requests to other departments.
• Receive all customer inquiries to the business and support effective handling through escalation to the supervisor where necessary and ensure timely feedback to the customer6.
• Carry any other duties as and when assigned to you.
• Assisting clients in finding their way around the office.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Experience, Skills And Qualifications:

• Bachelor’s degree in Business Administration or any other Business related discipline
• Experience as a customer service representative at a call center or other environment with many customers.
• Credit in Math and English at O level is a MUST.
• Customer and Personal Service skills
• Product and Service Knowledge
• Good Computer Skills
• Good communication skills
• Interpersonal Skills
• Problem Resolution Skills
• Personal, Social & Approachable Positive Attitude and Active learning Social perceptiveness
• Innovation and Change Management

Location: Kampala, Uganda

Reports to: Marketing Manager

Volcanoes Safaris have been the pioneers of gorilla and chimpanzee ecotourism in Uganda and Rwanda. since 1997. We curate safari experiences that combine great ape lodges with wonderful wildlife viewing and behind-the-scenes access to unique conservation and community activities.

Key Responsibilities:

• Contribute to developing, coordinating, and executing marketing and PR activities.
• Contribute to producing and distributing of website, blogs newsletter, and social media content.
• Help to leverage PR campaigns.
• Assist in updating marketing materials, data sheets, and presentations, including website edits, additions,
• and SEO.
• Prepare monthly marketing reports and social media statistics.
• Work closely with the sales team including contributing to weekly sales and marketing meetings.
• Work closely with the lodges and safari guides to collect content.
• May require travel to VS lodges to accompany fam trips or site inspections or for internal training. May
• require work outside of normal working hours and occasional weekend work.
• Other tasks as directed by the Marketing Manager.

Experience Skills and personal specifications

• Minimum experience of 2 years’ experience in marketing.
• Stable employment history, with a commitment to previous roles.
• Excellent attention to detail.
• An interest in hospitality and great ape conservation.
• Excellent communication skills, both spoken and written.
• Must be dynamic, articulate, committed, and willing to learn.
• Must work well under pressure and be able to meet tight deadlines.
• Good graphic design skills, with experience using Canva, Adobe Creative Suite, or similar tools.
• Experience using AI tools for content development, research, editing, and idea generation.
• Good interpersonal skills and communication with staff and guests.