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REGIONAL BUSINESS HEAD

Full time @Pearl Bank posted 10 minutes ago in Management Email Job

Job Detail

  • Job ID 22177
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Finance
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

JOB TITLE

REGIONAL BUSINESS HEAD

REPORTS TO

Chief Retail Officer

JOB PURPOSE

  • The role is responsible for leading distribution growth across the assigned cluster through effective management of branch sales teams and the Bank’s agency banking ecosystem, including Super Agents and Agents.
  • The role drives retail business performance, agency network expansion, customer acquisition, and fintech penetration while ensuring productivity, compliance, and execution of the Bank’s retail and distribution strategy.

KEY RESPONSIBILITIES / KEY DELIVERABLES

Agency Banking & Fintech Distribution

  • Lead expansion, management, and performance of the Bank’s Super Agent and Agent network.
  • Drive agent acquisition, onboarding, activation, and productivity improvement.
  • Ensure strong agent coverage in strategic and underserved markets.
  • Grow transaction volumes and adoption of fintech and digital services through the agency channel.

Retail Business Growth & Sales Leadership

  • Drive achievement of retail sales and revenue targets across the assigned region.
  • Lead and manage branch sales teams to drive acquisition, deposits, lending, and cross-selling.
  • Monitor branch sales productivity in line with the set targets and implement performance improvement interventions.
  • Drive execution of retail campaigns and regional business initiatives.

Channel Performance & Distribution Effectiveness

  • Optimize and monitor performance across branch and agency channels to improve market reach and customer access.
  • Develop regional distribution strategies to maximize customer acquisition and wallet share.
  • Track and improve productivity, profitability, and service delivery across all distribution channels.

Customer Acquisition & Market Expansion

  • Identify market opportunities and lead regional expansion initiatives.
  • Drive acquisition of retail customers through branch, agent, and ecosystem partnerships.
  • Strengthen the Bank’s visibility and penetration within the region.

Risk, Compliance & Governance

  • Ensure compliance with Bank policies, KYC/AML, and regulatory requirements across branches and agent networks.
  • Proactively monitor operational and fraud risks within agency banking and retail sales activities.
  • Ensure service quality and customer complaint resolution.

People / Team Leadership

  • Lead branch sales teams and regional agency support teams to deliver business objectives.
  • Coach and develop team capability to improve sales effectiveness and customer engagement.
  • Drive a high-performance culture through performance tracking and accountability.

BUSINESS BEHAVIOURS

  • Passion: Committed to excellence, delivering outstanding results and making a positive impact on customers and stakeholders.
  • Teamwork: Collaborates, embraces mutual respect, and values diverse perspectives to achieve shared success and deliver greater value to the Bank.
  • Integrity: Upholds honesty, transparency, and accountability, ensuring ethical practices in every action.
  • Innovation: Embraces creativity and forward-thinking, continually seeking new solutions to enhance customer experience and drive business growth.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED

  • A Bachelor’s degree in a Business course or any related degree.
  • A professional certificate or Master’s degree will be an added advantage.
  • A minimum of eight (8) years’ experience in sales in banking or a financial institution with a proven track record of delivering results, five (5) of which should have been at management level.
  • Demonstrated experience in agency banking, branch network management, fintech distribution, digital channels, or retail sales management.
  • Proven track record of achieving business growth, customer acquisition, sales, and market expansion targets.
  • Experience managing geographically dispersed teams and stakeholders is an added advantage.
  • Strong sales leadership and customer experience management capability.

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION

  • Cover letter.
  • Detailed CV.
  • Copies of academic documents.
  • All documents should be submitted as one file.

MODE OF APPLICATION

  • Online applications addressed to the Chief People & Strategy Officer, Pearl Bank Uganda.
  • Send applications to hr@pearlbank.com with the job title as the subject.
  • Closing Date: Monday, 15th June 2026 at 5:00pm.
  • Only shortlisted candidates will be contacted.

Pearl Bank Uganda Ltd is an equal opportunity employer.

Important Procedure
  • Click the GREEN BUTTON  “APPLY FOR THE JOB“
  • You will be re-directed to the Source/Application Procedure.
  • Read the Job description attached.
  • Apply using the Instructions Provided.
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Application ends in 6d 5h 8min

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