Masters in Finance and Accounting

Bachelors Degree of Human Resource Management

Uganda Advanced Certificate of Education

Uganda Certificate of Education

Manager Branch Support

• Support the branch operations structure to ensure compliance to the set processes and procedure through coaching, onsite field assessments of control environments in the branches. • Responsible for reviewing the scorecards and coaching the respective Branch Operations Manager accordingly. Offer first line support to BOMs/BM in running the operations of the branches to ensure timely loan disbursement, cash limits management, Customer service support etc. • Prepare annual work plans, reviewed semi-annually, with the Head Banking Operations. • Develop and implement the regional growth strategic plan in line with the affiliate’s overall strategic plan. • Hold branch operation managers accountable for their supervisory teams’ budgets or expenditure • Facilitate audit, monitoring, HR or any other relevant and required support sessions in the assigned branches. • Provide required reports and analysis to Management as per the most recent update of reporting requirements. • Handle employee grievances under his /her supervision • Liaise with BMs to ensure banking staff performance objective are set and appraisals are conducted on time. • Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the program goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

IT Business Specialist

• Successfully trained and supported 19 branches with the new core banking system (Orbit R) during the transformation process of the bank. • Developed guidelines for the core Banking System. • Developed Training materials for the core Banking system. • Supervised the team at head office during the post go live implementation. • Supported the branch team in resolving issues concerning with the system • Developed FAQs for the core banking system. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Business Support Analyst

• Provide end user support, monitor the Orbit-R system and associated modules, respond to queries, resolve and escalate issues. • Provide support in analyzing the system and recommend cost effective solutions that meet business requirements. • Analyze and make recommendations for the definition of specifications for enhancements in performance of the Orbit-R system. • Perform application configuration and provide support in installation and user sign-off. • Perform system testing for enhancements implemented in the Orbit-R system. • Provide assistance in developing training material and provide regular information regarding system and business changes. • Perform pre-handover procedures to ensure that the system is ready for the end of day process • Provide technical support and resolve all issues/errors related to the core banking system and other applications used across the business • Support User Acceptance Testing (UAT) for Business As Usual (BAU) changes and releases ensuring all fixes are tested and signed off by business on time

Core banking Project team member

• Participated in the interpretation of the policy into the core banking system. • Integrated the operation activities into the core Banking system, • Developed Test scripts. • Carried User Acceptance Tests. • Supported in Identifying the gaps with the system • Carried out System trainings to the Bank staff.

AREA MANAGER

• Achieve portfolio growth in terms of loan outstanding and number of borrowers by providing proper and clear directions to the Credit Officers in a timely manner. • Maintain good quality of loan portfolio. • Ensure compliance with policies and procedures and proper cost management. • Ensure effective and efficient implementation of new initiatives. • Contribute in the capacity development of the BMs and COs by providing proper and clear directions. • Ensure enhancement of quality of customer services and maintain good relationship with clients through fair and respectful treatment. • Creating conducive work environment for staff • Maintain coordination and good relationship with local government and other programmes at the branch and area levels

Branch Manager

• Developing branch-wise and CO-wise weekly/monthly/quarterly targets for member admission, loan disbursement, loan realization and overdue realization • Ensuring 100% achievement of the targets through effective supervision. • Increasing the current borrower position as per set Target. • Monitoring the number of groups and borrowers per CO for all branches. • Monitoring average group size per credit officer

Credit Officer

• Carrying out surveys • Prepare loan schemes for customers. • Collect realization from the field • Monitoring and maintaining Portfolio at Risk (PAR) > 30 Days below 1 %.

Masters

Bachelors

UACE

UCE

HRCI Human Resource

Risk Management Specilisation