About Aisha Namusobya

  • Academic Level Master’s Degree
  • Salary 8000000
  • Gender Female
  • Industry Finance
  • Experience 8-10 years
  • Viewed 16

About me

Am by the name of Namusobya Aisha a dynamic Professional with a strong background in human resource management,credit operations and Banking Operations.I hold a masters degree in Business Administration  from Islamic University In Uganda .and Bachelor in Human Resource Management from Makerere University .

I bring more than 13 years of experience in different managerial roles where I have consistently demonstrated strategic planning, process improvement and team management skills.

KEY ACHIEVEMENTS

  • Ensured compliance with regulatory requirements and internal policies.
  • Developed and executed strategies to enhance customer service and satisfaction.
  • Implemented process improvements resulting into operational efficiency.
  • I have also made sure that the organization staff are compliant to organization policies and procedures through constant training, giving them Quizzes, guidelines and procedures.
  • I have also been involved in the budgeting process of the organization and also made sure that the expenditures are within the budget line while minimizing the costs of the branches.
  • Led and Managed all aspects of banking operations, overseeing a team of 500 field staff.

 

Education

Experience

  • 2019 - Present
    Brac Uganda Bank Ltd

    Manager Branch Support

    • Support the branch operations structure to ensure compliance to the set processes and procedure through coaching, onsite field assessments of control environments in the branches. • Responsible for reviewing the scorecards and coaching the respective Branch Operations Manager accordingly. Offer first line support to BOMs/BM in running the operations of the branches to ensure timely loan disbursement, cash limits management, Customer service support etc. • Prepare annual work plans, reviewed semi-annually, with the Head Banking Operations. • Develop and implement the regional growth strategic plan in line with the affiliate’s overall strategic plan. • Hold branch operation managers accountable for their supervisory teams’ budgets or expenditure • Facilitate audit, monitoring, HR or any other relevant and required support sessions in the assigned branches. • Provide required reports and analysis to Management as per the most recent update of reporting requirements. • Handle employee grievances under his /her supervision • Liaise with BMs to ensure banking staff performance objective are set and appraisals are conducted on time. • Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the program goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

  • 2019 - 2019
    Brac Uganda Back Ltd

    IT Business Specialist

    • Successfully trained and supported 19 branches with the new core banking system (Orbit R) during the transformation process of the bank. • Developed guidelines for the core Banking System. • Developed Training materials for the core Banking system. • Supervised the team at head office during the post go live implementation. • Supported the branch team in resolving issues concerning with the system • Developed FAQs for the core banking system. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

  • 2019 - 2019
    Brac Uganda Bank Ltd

    Business Support Analyst

    • Provide end user support, monitor the Orbit-R system and associated modules, respond to queries, resolve and escalate issues. • Provide support in analyzing the system and recommend cost effective solutions that meet business requirements. • Analyze and make recommendations for the definition of specifications for enhancements in performance of the Orbit-R system. • Perform application configuration and provide support in installation and user sign-off. • Perform system testing for enhancements implemented in the Orbit-R system. • Provide assistance in developing training material and provide regular information regarding system and business changes. • Perform pre-handover procedures to ensure that the system is ready for the end of day process • Provide technical support and resolve all issues/errors related to the core banking system and other applications used across the business • Support User Acceptance Testing (UAT) for Business As Usual (BAU) changes and releases ensuring all fixes are tested and signed off by business on time

  • 2018 - 2019
    Brac Uganda Bank Ltd

    Core banking Project team member

    • Participated in the interpretation of the policy into the core banking system. • Integrated the operation activities into the core Banking system, • Developed Test scripts. • Carried User Acceptance Tests. • Supported in Identifying the gaps with the system • Carried out System trainings to the Bank staff.

  • 2011 - 2018
    Brac Uganda

    AREA MANAGER

    • Achieve portfolio growth in terms of loan outstanding and number of borrowers by providing proper and clear directions to the Credit Officers in a timely manner. • Maintain good quality of loan portfolio. • Ensure compliance with policies and procedures and proper cost management. • Ensure effective and efficient implementation of new initiatives. • Contribute in the capacity development of the BMs and COs by providing proper and clear directions. • Ensure enhancement of quality of customer services and maintain good relationship with clients through fair and respectful treatment. • Creating conducive work environment for staff • Maintain coordination and good relationship with local government and other programmes at the branch and area levels

  • 2008 - 2011
    Brac Uganda

    Branch Manager

    • Developing branch-wise and CO-wise weekly/monthly/quarterly targets for member admission, loan disbursement, loan realization and overdue realization • Ensuring 100% achievement of the targets through effective supervision. • Increasing the current borrower position as per set Target. • Monitoring the number of groups and borrowers per CO for all branches. • Monitoring average group size per credit officer

  • 2007 - 2008
    Brac Uganda Microfinance

    Credit Officer

    • Carrying out surveys • Prepare loan schemes for customers. • Collect realization from the field • Monitoring and maintaining Portfolio at Risk (PAR) > 30 Days below 1 %.

Expertise

I have skills in Human resource Management and Banking Operations activities like Internal controls , good leadership skills and People management.

Languages

English
Proficient
Luganda
Proficient
Lusoga
Proficient

Honors & awards

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