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INFORMATION COMMUNICATIONS TECHNOLOGY OFFICER

Full time @Office of the Prime Minister posted 2 weeks ago in Government Email Job

Job Detail

  • Job ID 21791
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Government
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

The Government of Uganda, through the Office of the Prime Minister, is implementing the Development Response to Displacement Impacts Project Phase II (DRDIP II) and Northern Uganda Social Action Fund IV (NUSAF IV) over a period of six (6) years.

Both projects are World Bank-funded and were launched in the 2025/2026 financial year as complementary pillars of Uganda’s social protection and inclusive development agenda.

Pursuant to Circular Standing Instruction No. 1 of 2026 from the Permanent Secretary, Ministry of Public Service, and another from the Permanent Secretary/Secretary to the Treasury harmonizing the remuneration including terms and conditions of service for Project Implementation Units under Development Partner Support Projects, the Office of the Prime Minister has established a Joint Project Implementation Unit (PIU) for DRDIP II and NUSAF IV to coordinate and manage project implementation across the component areas.

The PIU, situated in Kampala with regional offices in Arua, Gulu, Mbarara, and Moroto, is responsible for providing technical, fiduciary, safeguards, and administrative support in accordance with Government of Uganda regulations and World Bank guidelines.

Core Functions of the PIU
  • Project planning and coordination
  • Procurement and contract management
  • Civil works management
  • Financial management
  • Monitoring and evaluation
  • Environmental and social safeguards compliance
  • Reporting

In order to ensure efficient and effective delivery of project objectives, the Office of the Prime Minister seeks to recruit qualified and competent Ugandan citizens to fill positions within the PIU for an initial contract duration of two (2) years.ow to Apply

INFORMATION COMMUNICATIONS TECHNOLOGY OFFICER

Project
NUSAF IV (01) & DRDIP II (01)

Duty Station
Kampala

Vacancies
02

Reports To
Management Information Systems Specialist

JOB PURPOSE

The ICT Officer will provide frontline technical support to users, ensuring the smooth operation of IT systems, network infrastructure, and digital tools. The role focuses on end-user support, troubleshooting software, hardware and network issues, and building user capacity through training and guidance to enhance effective use of ICT resources.

KEY RESULT AREAS
  • Timely resolution of user issues and high levels of user satisfaction with ICT services.
  • Stable and secure network connectivity and properly functioning IT systems.
  • Users equipped with the knowledge and skills to effectively utilise ICT tools and systems.
  • Proper tracking, maintenance, and utilisation of ICT systems, equipment and respective resources.
SPECIFIC DUTIES AND RESPONSIBILITIES
  • Provide first-line technical support to users, resolving hardware, software, and system-related issues in a timely manner.
  • Install, configure, and maintain user devices including desktops, laptops, printers, and mobile devices.
  • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN) and escalate complex issues where necessary.
  • Monitor and maintain network equipment such as routers, switches, and access points to ensure optimal performance.
  • Support the setup, maintenance, and use of enterprise systems including email, office, file sharing, and MIS platforms.
  • Assist in user account management, including account creation, access control, and password management.
  • Conduct routine system checks and preventive maintenance to minimise downtime and disruptions.
  • Provide hands-on user training on ICT systems, applications, and digital tools to improve productivity.
  • Develop simple user guides, manuals, and training materials for common systems and tools.
  • Support onboarding of new staff by setting up IT equipment and providing basic ICT orientation.
  • Maintain an inventory of ICT assets and ensure proper tracking, usage, and maintenance.
  • Ensure adherence to ICT policies, including data security, backup procedures, and acceptable use.

Page 30 of 50

OFFICE OF THE PRIME MINISTER | RECRUITMENT ADVERTISEMENT – PIU DRDIP II & NUSAF IV | May 2026

  • Support basic cybersecurity practices, including security updates, user awareness, and incident reporting.
  • Document and track support requests, resolutions, and recurring issues for continuous improvement.
  • Liaise with vendors and service providers for maintenance, repairs, and technical support when required.
  • Maintain knowledge of Linux server and Windows personal operating systems.
  • Perform any other duties assigned by the supervisor or his/her designate.
QUALIFICATIONS
  • A Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
  • A Master’s Degree in a related/relevant field is of added advantage.
  • ITIL 4 Foundation Certification is an added advantage.
EXPERIENCE
  • At least 6 years of relevant professional experience in IT support, helpdesk, domain and systems/network administration with government or externally funded projects, development partners, multilateral or international organisations.
KEY SKILLS AND COMPETENCIES
  • Experience in supporting users in a structured or enterprise environment is an added advantage.
  • Strong knowledge of computer hardware, operating systems (Windows/Linux), and common software applications.
  • Basic networking knowledge (TCP/IP, LAN/WAN, Wi-Fi configuration, routers, switches).
  • Familiarity with user support tools, ticketing systems, and remote support solutions.
  • Understanding of basic cybersecurity principles and best practices

Applications should be accompanied by:

  • A detailed Curriculum Vitae
  • Copies of certificates (academic and professional) and testimonials
  • A copy of identification documents
  • Proof of relevant work experience (MUST be attached)
  • At least three (3) competent referees, one of whom must be a current or previous employer
Application Deadline
  • Closing Date: 12th June 2026
  • Time: 5:00 PM
Submission Address

Applications should be signed and addressed to:

The Permanent Secretary
Office of the Prime Minister
Plot 9–11, Apollo Kaggwa Road
P.O. Box 341, Kampala, Uganda

Submission Method
  • Hard copies should be hand-delivered to the Security Registry (Floor 6), Office of the Prime Minister Building.
  • The detailed advert and project information can be accessed on the OPM website:

Important Procedure

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  • Read the Job description attached.
  • Apply using the Instructions Provided.
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Application ends in 3d 16h 26min

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