Manager Custodial & Investor Services

Job Detail

Job ID 26696
Career Level Officer
Experience 8 Years +
Gender Both
Industry Finance
Qualifications Degree Bachelor
Job Type Full time

Job Description

Job description

Drive the Bank’s custodial and investor service business to achieve and exceed Business goals through a dynamic business growth strategy and vigilant Relationship Management that is aligned with the overall Bank’s Mission.

Recruit, nurture and sustain new pension and investor relationships that have a potential to grow and provide superior returns and contribute towards liabilities growth.
Ensure active pipeline management of custodial and investor services through continuous flow of new business with the objective of meeting agreed business growth objectives across all product ranges and clients’ segments.
Drive a culture of great service and quality relationship management of Custodial and Investor Services customers, whilst continuously reviewing existing client wallets with an eye to optimizing the Bank’s revenue through selling/promoting appropriate product solutions.
Negotiate and structure business transactions through the sales process with the aim of attaining value for the client, while protecting the interests of the Bank by identifying and reporting risks that may result out of transactions or relationships for mitigation.
Ensure inter-departmental collaborations while working with other stakeholders including Custodial Operations to implement timely custodial services transactions and client requests, and drive turn-around time to meet the Bank’s promise to customers.
Monitor the market and industry trends, and competitor behaviour to gather business intelligence to advise and shape management decision on custodial and investor services.
Develop and maintain well documented reports/visits/contracts with all the Bank’s relationships, management and other units
Optimizing all cross-selling opportunities and providing comprehensive investment advice to clients on all services they seek to enjoy with the Bank and facilitating them to access such solutions.
Prepare regular reports to provide management with key information about the allocated portfolio from time to time.

The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.

Net growth in FCY deposits from Fund Percentage $5 Million >=120% >=110%, =100%, =90%,20% Focus (Focus on Britam, GenAfrica, ICEA Lion, Sanlam, Old Mutual, Xeno, and SBG asset Managers).
Develop and Operationalize a strategic partnership to Mitigate deposit migration to unit trusts and enhance income generation
Net growth on Custody Portfolio value by 20%.
Net growth in Revenue from custodial and Investor services business by 20%.
Open 2 New Scheme Relationships
Onboard one fund manager by year end to drive a 20% growth in Foreign Currency (FCY) deposits by year-end.
New Individual Investors by >20%
Launch a Wealth Management product to mitigate deposit migration to Unit trusts
Customer service index – 90%
Execute a planned custodial and investor Services campaign to drive growth in bond trading income by 20%
Conduct 5 client sales engagement visits to new and existing customers, ensuring each visit is documented with comprehensive call reports and results in the generation of at least 1 new business proposals per week
Develop and implement an innovative solution to enhance the Customer Value Proposition (CVP) for the business units under your management, ensuring the solution addresses specific customer pain points and results in a 10% increase in income by year-end
Completed monthly appraisal &Performance tools within Deadline of 5 days into the new month.
Custody Staff attending and passing business & Risk, Compliance training sessions and quiz should be >80%
Train Branch staff on custodial & investor Services value propositions with 80% attendance and quiz >80%

Education: Bachelor’s degree in Business, Finance, Investments, Banking or a related field. Professional or post-graduate qualifications in Finance or Investments or related fields are added advantage.
Experience: 8 years’ experience in Custodial or Investor Services experience with an end to end understanding of Custodial operations and Business Development.
Technical Skills: Strong track record in Direct Selling, Sales Management, and Relationship Management, Grasp of the Bank’s Policies, Processes and Procedures relating to Business, Operations, and good interpretation of the pension industry and national economic trends, Knowledge of the Bank’s business model, its strategy and all of its products and services, Knowledge of the pension sector and investment options available for customers.

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