Purpose of job:

In overall command and control of a business sub-unit (zone of operation), ensuring all assignments are manned to the correct levels and standards.

Key responsibilities:

Operations:

Ø  To oversee the day to day security operations of deployment, supervision and allocation of duties as required at the client sites.

Ø  Responsible for coordinating and supervising the day-to-day team effort of Supervisors, Field Officers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner within the assigned zone.

Ø  Ensure proper channels of communication exist and are enforced between the employees and the headquarters.

Ø  To perform spot checks on Filed Officers and other operatives in their respective areas.

Ø  Oversee compliance of Guards with established company policies and Standards such as Health and Safety, security measures being in place and training of guards.

Ø  Responsible for ensuring all employees portray a corporate brand image through inspections of guarding uniforms, company vehicles and motor bikes and equipment.

Ø  Ensure all assignment instructions and incident reports are attached into the company systems.

Ø  To oversee (if required take part in) the investigation of incidents and prepare Incident reports within 24 hours.

Ø  Ensure client’s requirements, requests, complaints and suggestions are updated on to the Evolution system.

Ø  Ensure all issues and complaints brought in are addressed within 24 hours and recorded in the Supervisory Occurrence Book and updated on Evolution with corrective actions implemented.

Ø  Will ensure the zone manning schedules and plans of how the operational commitments including leave and the reliever line will be fulfilled.

Ø  Receive and review Tasking’s given by the Manned Guarding Manager. Once reviewed a scheme of work needs to be produced, giving timelines and budgetary constraints as a minimum.

Ø  Is to oversee that the correct level and standard of equipment, uniform and PPE is issued and used by Securex Operational personnel.

Ø  Is to oversee the handover of recruits from Compliance Officer to his or her respective zone.

Ø  Will proof read all operational documentation prior to it being passed up the chain i.e. Incident Reports, SVAs etc.

Ø  Guide and advice employees directly below his/her command.

Ø  In an emergency (i.e. the Manager Manned Guarding is taken ill etc) the Zone Manager should have the ability to step up to cover the Manager Manned Guarding position for a short period whilst long term remedial action is implemented.

Ø  Ensure implementation of monthly zonal spot check schedules and Timam parade schedules.

Ø  Conduct and attend monthly Timam parades for every area as per documented agenda.

Ø  Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum use of unbilled overtime.

Ø  Prepare all required reports as per the documented processes, recommendations and develop strategies to improve quantity and quality of service delivered.

Ø  Adherence to systems, processes and policies of Securex.

Ø  Will carry out random spot checks of company databases and analysis systems to ensure productively is on the rise and wastage is being reduced such as the amount of claims for example.

Facilities/Equipment:

Ø  The Zone Manager is to ensure operational equipment is checked on a bi-weekly basis, be that via physical checks or check of signature paperwork. Highlight any shortages of equipment that are having an operational impact for example not having enough desk tops or motorbikes etc. Is to review on a monthly basis equipment, uniforms, literature/material, software in use, if there are areas that could be improved to greater support the operations department and wider company then a proposal including costings and reasons why should be presented to the Manned Guarding Manager.

Ø  Is to carryout spot checks of operational equipment such as motor bikes to ensure equipment is not be misused. All data is to be captured and presented to the Manned Guarding Manager.

Budget:

Ø  Ensure all operations are within their budget, if any increases are envisioned then the Manager Manned Guarding is to be informed immediately.

Ø  The zone is to operate inside of the zones’ yearly budget.

Security Breaches/Investigations:

Ø  Act as a focal point for investigations involving security operations respective zonal area, oversee the preparation of reports and follow up action.

Ø  Receive information and report any significant security breaches to the Manager Manned Guarding; undertake full investigations; recommend course of action in consultation with your Field Officers and Supervisors.

Training:

Ø  Ensure direct subordinates are being developed either internally or recommendations can be given to outsource development such as Form 4, IT Courses or leadership course etc.

People Management:

Ø  Give direct supervision to the Field Officers ensuring objectives and targets are being met in the manner expected by the organisation.

Ø  Ensure, delegating as appropriate, that each service within the zone is adequately managed, staffed and resourced.

Ø  Ensure the performance of zone staff is monitored and measured in accordance with the company staff performance policy, taking necessary remedial action as and when necessary.

Customer Service:

Ø  Oversee the process of linking zone issues to Customer Care for resolution, through consultation in the shortest times possible.

Ø  Ensure the zone is maintaining customer satisfaction ratings at or above department levels, at all times.

Ø  Assist the process of supporting the Customer Care team with queries and promote an accommodating team environment, proactively searching for realistic solutions to problems.

Ø  Harness a culture that understands that there is no situation extraordinary enough to excuse lack of courtesy towards any customer or member of staff.

Ø  Ensure zone staff understand the importance of the delivering the Securex personal touch.

Dimensions/KPI’s

Corporate success factors:

Ø  Deliver quality service, every day, every time.

Ø  Leading provider of innovative technology based security solutions.

Ø  Adherence to a robust revenue collection policy.

Ø  Continuous improvement of processes, procedures and service delivery.

Ø  Value adding talent management and succession planning model.

The Zone Manager:

Key competencies/skills

  Professional management qualification and a member of a recognised professional management governing body.

A minimum of eight years of experience in high level security with a minimum of three years working in a security managerial role, with security qualifications to support these years of service.