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RECONCILIATIONS OFFICER – GOVERNMENT BUSINESS

Full time @Pearl Bank posted 17 minutes ago in Management Email Job

Job Detail

  • Job ID 22175
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Finance
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

JOB TITLE: RECONCILIATIONS OFFICER – GOVERNMENT BUSINESS

Reports To: Manager Wallet & Channel Operations

Job Purpose

To act as the main operational link between Pearl Bank and government fuel customers by ensuring efficient service delivery, accurate reconciliation of fuel transactions, support for Wendi onboarding/prepaid card activities, and strong customer support.

Key Responsibilities / Key Deliverables

Government Fuel Customer Account Reconciliation

  • Serve as the single point of contact (SPOC) for all government fuel customer accounts and related operational matters.
  • Support the onboarding of new government entities onto the Wendi App and prepaid debit card fuel payment platforms.
  • Maintain up-to-date and accurate records for all government fuel disbursements, including allocations, balances, and transaction histories.
  • Coordinate with government transport officers and finance offices to ensure seamless wallet management.
  • Perform daily, weekly, and monthly reviews of all fuel transactions processed via the Wendi App and prepaid debit cards to establish that they were accurately processed and identify any causes for failures.
  • Identify, investigate, and resolve discrepancies, variances, or anomalies in fuel consumption and payment records.
  • Prepare reconciliation reports for management and government clients, ensuring accuracy and timeliness.
  • Liaise with the Wallet Operations team to ensure all government fuel purchases are correctly posted.
  • Escalate any transaction anomalies and issues highlighted by stakeholders.

Customer Relationship Management

  • Act as the dedicated liaison for all fuel-related queries, complaints, and escalations from government Ministries, Departments, and Agencies (MDAs).
  • Organize and attend regular review meetings with government stakeholders to discuss account performance and service improvements.
  • Build and maintain strong professional relationships with key government contacts to foster trust and long-term partnerships.
  • Communicate any system updates, platform changes, or fuel policy adjustments to relevant government clients in a timely manner.

Operational Support

  • Coordinate card issuance, renewal, top-ups, and deactivation for government fleet and personnel accounts/wallets.
  • Troubleshoot payment failures, card declines, and app-related issues, escalating to the Technology and Operations teams where necessary.
  • Ensure compliance with prepaid card programme policies and Wendi App terms of use for all government accounts.
  • Coordinate with station managers and field teams to resolve any service disruptions affecting government customers.
  • Ensure all Service Level Agreements (SLAs) with government clients are met and documented.
  • Proactively highlight any issues that impact the government fuel business and follow through to resolution.

Reporting & Audit Support

  • Prepare and submit regular operational and reconciliation reports to management, including dashboards on government fuel performance.
  • Support internal and external audits by providing accurate documentation and reconciliation evidence as required.
  • Compile weekly and monthly service reports relating to top complaints, their causes, and any other issues affecting the service.

Business Behaviours

  • Passion: Committed to excellence, delivering outstanding results and making a positive impact on customers and stakeholders.
  • Teamwork: Collaborates through mutual respect and diverse perspectives to achieve shared success and deliver greater value to the Bank.
  • Integrity: Upholds honesty, transparency, and accountability, ensuring ethical practices in every action.
  • Innovation: Embraces creativity and forward-thinking, continually seeking new solutions to enhance customer experience and drive business growth.

Qualifications, Experience and Competencies Required

  • Bachelor’s Degree in any business-related field.
  • Minimum of 2 years’ experience in reconciliation and/or channel operations.
  • Prior experience working with government clients or public sector accounts is a strong advantage.
  • Familiarity with digital payment platforms, prepaid card programmes, or fintech tools.
  • Exceptional communication and interpersonal skills.

The Following Documents Should Accompany the Application

  • Cover Letter.
  • Detailed CV.
  • Copies of academic documents (all combined into one file).

Mode of Application

  • Online applications addressed to the Chief People & Strategy Officer, Pearl Bank Uganda.
  • Send applications to hr@pearlbank.com with the job title as the subject.
  • Closing Date: Monday, 15th June 2026 at 5:00 pm.
  • Only shortlisted candidates will be contacted.

Pearl Bank Uganda Ltd is an equal opportunity employer.

Important Procedure
  • Click the GREEN BUTTON  “APPLY FOR THE JOB“
  • You will be re-directed to the Source/Application Procedure.
  • Read the Job description attached.
  • Apply using the Instructions Provided.
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Application ends in 6d 5h 9min

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