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Relationship Officer – Logbook Finance Product (3 Vacancies)

Full time @Platinum Credit (U) Ltd posted 7 days ago in Finance Email Job

Job Detail

  • Job ID 18801
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

Position: Relationship Officer – Logbook Finance Product (3 Vacancies)
Company: Platinum Credit (U) Ltd
Location: Head Office, Kampala
Job Purpose
  • Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.
Key Duties/Responsibilities
  • Develop and oversee relationships with clients to ensure top level service is provided to clients.
  • Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
  • Consistent and frequent communication with clients providing complete, concise account information and guidance.
  • Addressing customer concerns and complaints.
  • Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
  • Ensure assigned portfolio is performing as per company’s set targets.
  • Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
  • Ensure collections performance target of PAR 30 days at 3% and below for your portfolio.
Required Qualifications and Work Experience
  • Degree in Business Administration or any other relevant field.
  • Knowledgeable about Asset Finance.
  • Computer knowledge.
  • Customer Care Experience.
  • Must possess leadership and supervisory skills.
  • Excellent numerical and analytical skills.
  • Excellent interpersonal and communication skills.

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