Job Detail
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Job ID 20597
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Finance
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Reports to:
Head Enterprise Infrastructure
Job Description:
Responsible for the assurance of proper functioning of the bank’s IT network and communication systems which supports the IT strategic objectives and day-to-day business requirements and management of the network and communication systems team.
Responsible for the support and maintenance of all local and wide area network connections, fixed-line voice networks, associated hardware, software and communication infrastructure
Key Accountabilities (Duties and Responsibilities):
Network Management.
- Network Monitoring: Continuously monitor network performance and reliability, identifying and resolving issues promptly.
- Configuration: Configure and maintain network devices, including routers, switches, and firewalls.
Security and Compliance
- Security Implementation: Implement and enforce network security protocols and measures to protect data integrity.
- Compliance Checks: Ensure network infrastructure complies with relevant regulations and standards.
Documentation
- Maintain Documentation: Document network configurations, processes, and procedures for reference and compliance.
- Update Knowledge Base: Contribute to internal knowledge bases with new findings and solutions.
Project Participation
- Assist in Projects: Participate in network-related projects, such as upgrades, migrations, and new implementations.
- Capacity Planning: Assist in planning network capacity and scalability to meet organizational growth.
Performance Reporting
- Generate Reports: Create regular reports on network performance, usage statistics, and security incidents for management review.
- Analyze Metrics: Review network metrics to identify trends and areas for improvement.
Collaboration
- Cross-Functional Collaboration: Work with IT teams and departments to ensure seamless integration of network services.
- Vendor Management: Collaborate with vendors for network equipment procurement and support.
Support and Troubleshooting
- Technical Support: Provide technical support for network-related issues to internal users and teams.
- Troubleshooting: Diagnose and resolve connectivity issues and network failures.
Key Performance Measures
- System availability
- Reduction in downtime
- Internal communication/publications
- Regular internal customer feedback
- Liaison with vendors & business people
- Liaison with software suppliers
Reporting Relationships: jobs that report to this position directly and indirectly
- Direct Reports – N/A
- Indirect Reports – Enterprise Applications Team, Business Applications Team, Digital Applications Team, Desktop Support Team
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.
Internal
- All IT Staff
- All other Departments
- Other bank staff (internal customers)
External
- Vendors (External)
Ideal Job Specifications
- Academic Qualifications: Bachelor’s Degree in Computer Science/Information Technology
- Be proactive and service/results oriented.
- Leadership Skills
- Good management, communication, and interpersonal skill.
Job Competencies
Technical Competencies
- Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures.
- Risk Management: Possess skills in identifying, assessing, and mitigating risks related to network security, compliance, and operational disruptions.
- Compliance and Regulatory Framework: Knowledge of compliance standards such as GDPR, PCI-DSS, and NIST to ensure network security and regulatory adherence.
- Conceptual and Analytical Skills: Possess strong analytical thinking, problem-solving abilities, network design understanding, and capacity planning skills.
- Technology Skills: Expertise in network architecture, configuration of routers and switches, network security, troubleshooting tools, and performance monitoring.
Behavioural Competencies
- Results and Achievement Oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads.
- Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity
- Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win.
- Communication and Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with, lead and build motivated teams.
Please apply by sending your application letter, cover letter, CV, and academic documents to recruitment@dtbuganda.co.ug.
Important Procedure
- Click the GREEN BUTTON “APPLY FOR THE JOB“
- You will be re-directed to the Source/Application Procedure.
- Read the Job description attached.
- Apply using the Instructions Provided.
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