Lead Generator
Full time @Absa Bank posted 16 minutes ago in Finance Shortlist Email JobJob Detail
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Job ID 22378
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Finance
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Generate Leads for Sales
Job Description
Key accountabilities
Sales to Retail customers with operational rigor and compliance with KYC requirements: (80%)
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.
- Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
- Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review.
- Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.
Customer Service (15) %
- Provide excellent timely customer service in line with Absa values and policies.
- Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
- Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications.
Technical Experience and Capability (5) %
- Pursue continued improvement in personal development by participating in learning and development trainings assigned.
- Agree annual performance objectives with the line manager, including specific sales targets.
Role/Person specification
Education and experience required.
- Bachelors Degree that is relevant to the role
- Experience in a front-line banking sales/marketing/service environment.
- Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.
Knowledge & Expertise:
- Education and Experience Required
- First Class or Second Class degree
- A credit in math and English at O level
- At least 2 Principal Passes in A level
- Experience of competitor products sales advantage
- Communication and Interaction required:
- Staff in own area (manager, subordinates, colleagues)
- Staff outside own area
- Internal customers (other than staff in own area)
- External Customers
- Knowledge & Skills:
- Basic knowledge of the bank’s products and services advantage
- Basic understanding of how the Bank operates advantage
- Knowledge of local banking policies and laws
Essential
- Outstanding relationship and interpersonal skills
- Strong selling and negotiation Skills
- Strong Presentation Skills
- Problem solving Skills
- Team Skills
- Communications Skills
- sales focus
Preferred
- Thorough understanding of the financial services industry.
- Proven sales track record in financial services or related industry.
- Competitor product sales experience
- Innovativeness
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Application ends in 6d 9h 52min
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