KEY ACCOUNT MANAGER
Full time @Africa Global Logistics) posted 5 days ago in Logistics Shortlist Email JobJob Detail
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Job ID 23653
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Mission Description
Business Growth
• Analyse and profile client accounts based on performance, value and potential and generate periodic reports.
• Determine the crucial needs of key clients and ensure that they receive first-class customer care and service
• Develop a strategy for managing key accounts and ensure its implementation
• Conduct regular customer satisfaction surveys and make necessary improvements for key accounts.
• Develop pricing structures for key clients.
• Resolve disputes and maintain client relationships to promote client retention.
• Conduct account reviews..
• Analyse and adapt new strategies to react to changing business trends.
• Conduct client visits based on target prospects.
• Generate weekly sales reports and submit to management.
Cross-Functional Collaboration
• Work closely with Operations, Customer Service, and Finance teams to ensure seamless, service delivery, and profitability.
• Participate in internal planning meetings to align customer requirements with operational capabilities and trade-lane capacities.
• Support the implementation of CRM systems by logging interactions and updating pipeline stages regularly.
Reporting & Performance Management
• Prepare weekly and monthly reports on pipeline performance, conversion rates, and customer activity.
. Ensure accurate CRM data entry and reporting to support visibility and management decision-making.
• Track key metrics including TEU volumes, gross margin, and account retention.
Profile
EDUCATION
• Minimum undergraduate level standard
• A master’s degree in marketing will be an added advantage
• CIMA (added advantage)
EXPERIENCE
Preference 5 years of related sales working experience in
Logistics/Freight Forwarding
COMPETENCES
• Entrepreneurial and commercially minded
• Results-driven with strong accountability
• Strategic and analytical thinker
• Customer-focused with a partnership mindset
• Resilient, adaptable, and self-motivated
• Collaborative and team-oriented
PERSONAL ATTRIBUTES
• Self driven
• Resilient
• Results oriented
• Integrity
• Interpersonal Relations
• Team Player
• Presentable
• Proactive
Qualifications
• Business Degree
• Diploma in Sales & Marketing
• Knowledge of the freight industry
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