Job Detail
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Job ID 23680
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Job Description: Call Center Customer Care Agent / Administrator
Company: RamcoGas
Department: Sales & Marketing
Reports to: Operations Director
Job Category: SALES & MARKETING
Job Type: Full Time
Job Location: Namanve, Uganda
Job Summary
We are seeking a highly organized and efficient Call Center Agent/Administrator to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and resolving complaints.
Additionally, the candidate will be responsible for performing administrative duties, such as generating reports, following up on tasks, and ensuring customer satisfaction. The Call Center Agent/Administrator will be required to ensure that the company’s service level agreement (SLA) of 1-hour delivery times is met at least 95% of the time. The candidate must also ensure that team members have enough stock to enable them to deliver on the same day. In situations where the agent cannot handle tasks, they should escalate appropriately and follow up until the issue is resolved.
Responsibilities
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Handling inbound and outbound calls and providing excellent customer service.
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Resolving customer complaints and escalating them to management when necessary.
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Generating reports, monitoring and following up on tasks, and ensuring 100% customer satisfaction.
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Ensuring that the team has enough stock to enable them to deliver on the same day.
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Ensuring that the company’s SLA of 1-hour delivery times is met at least 95% of the time.
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Collaborating with team members to identify and resolve any issues that arise.
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Providing feedback to management on areas of improvement and making suggestions for process improvements.
Requirements
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High school diploma or equivalent. A bachelor’s degree in a relevant field is a plus.
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Proven experience working in a call center environment or similar customer service role.
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Excellent communication skills, both verbal and written.
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Strong organizational and multitasking skills.
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Ability to work under pressure and handle difficult customers.
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Proficient in Microsoft Office Suite.
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Ability to work independently and as part of a team.
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Flexibility to work outside of regular business hours if required.
Application Details: To apply for this position, fill in your Full Name, Email, Phone number, Cover Letter, and upload your CV/Resume (Allowed types: .pdf, .doc, .docx) directly on the portal.
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- Read the Job description attached.
- Apply using the Instructions Provided.
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