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DIASPORA BANKING

Full time @Housing Finance Bank posted 30 minutes ago in Administration
  • Kampala District View on Map
  • Post Date : September 16, 2026
  • Apply Before : September 23, 2026
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  • View(s) 1
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Job Detail

  • Job ID 27094
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

DIASPORA BANKING

Department: Mortgage & Consumer Banking
Reports To: Head Mortgage & Consumer Banking

Direct Reports:

  • Direct – Relationship Manager Diaspora
  • Transactional Banker

Indirect:

  • None

Interacts/Interfaces with:

Internal:

  • Personal banking Teams
  • Branch Teams
  • Credit Teams

External:

  • Key Customers
  • HFB Business Partners

Job Purpose

  • To lead the growth, profitability and strategic development of the Diaspora Banking portfolio by driving customer acquisition, deepening relationships, developing market-led solutions, managing key partnerships, and ensuring full compliance with the Bank’s strategy, policies, procedures, regulatory requirements and risk management frameworks.
  • Lead the development and execution of the Diaspora Banking strategy in line with the Bank’s overall strategic objectives and customer value proposition.

Key Result Areas

  • Develop and implement the Diaspora Banking business plan, including growth strategies for liabilities, assets, revenue, and customer acquisition.
  • Drive portfolio growth and profitability by identifying market opportunities, reviewing performance trends, and introducing innovative diaspora solutions aligned to evolving customer needs.
  • Lead the acquisition, retention and relationship management of diaspora customers through effective sales leadership and cross-selling of relevant Bank products and services, including housing and investment solutions.
  • Provide leadership oversight on credit origination within the diaspora segment by ensuring quality pipeline development, pre-screening, documentation completeness, and adherence to credit policies and procedures.
  • Build and manage brand ambassadors, strategic relationships, partnerships and alliances with internal and external stakeholders to expand the Bank’s diaspora footprint and deliver business objectives.
  • Monitor market intelligence, competitor activity and customer trends within the diaspora segment, and recommend strategic actions to protect and grow the Bank’s market share.
  • Lead customer experience management for the diaspora segment to enhance satisfaction, deepen engagement, and increase share of wallet across the portfolio.
  • Oversee portfolio quality by monitoring performance, repayment behaviour and early warning indicators, and ensure timely corrective action to minimize risk and sustain asset quality.
  • Provide leadership in the resolution of escalated customer queries and complaints, ensuring timely closure in accordance with the Bank’s customer service standards and escalation procedures.
  • Lead, coach and develop assigned team members to deliver high performance, strong sales discipline, customer-centric service and effective execution of the diaspora business agenda.
  • Prepare and present periodic business performance reports, portfolio reviews, pipeline updates and strategic recommendations to senior managements.

Financial Responsibility

  • Accountable for delivery of Diaspora Banking business and financial targets, including customer growth, deposits, assets, revenue, portfolio quality and profitability.
  • Manage the diaspora business budget, stakeholder engagements, partner relationships and related commercial initiatives to ensure sustainable business growth and brand visibility.

Person Specification

Education & Training

  • A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
  • Possession of a Certified banking qualification or Master’s Degree in a relevant field would be an added advantage.
  • Relevant practical training in business growth in the financial services sector.

Skills & Experience

  • A minimum of 7 years’ experience in banking or a similar financial services environment, with at least 3 years in a leadership or supervisory role.
  • Must have critical thinking, analytical, attention to detail and problem-solving skills.
  • Good verbal and written communication skills.
  • Strong understanding of consumer banking, diaspora banking products, portfolio management, pricing, business development, customer value propositions and risk management principles.
  • Advanced, computer literacy, numerical skills and statistical skills.
  • Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker;
  • Team player, ability to work under pressure and in position to exercise excellent judgment.

Business Behaviours

  • The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
  • Ability to build functioning working relationships across organizational and cultural boundaries.
  • Takes clear accountability and focuses on delivery of broader sales targets.
  • Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.
  • Must be a person of impeccable integrity.

APPLICATION PROCEDURE

Interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees not later than Wednesday 23rd September 2026 by 5:00pm to:

Chief Human Resources Officer
Housing Finance Bank
Investment House
4 Wampewo Avenue, Kololo

Please note that all applications must be submitted via the link address below.

Apply via HFB Open Vacancies

DO NOT HAND YOUR APPLICATION

Please note ONLY shortlisted candidates will be contacted, and any form of canvassing will lead to automatic disqualification.

Guidelines for Submitting Documents

  1. Ensure that all your documents are scanned and submitted in one single batch using the following order:
    • Application letter
    • Curriculum Vitae (CV)
    • Academic Documents and Certificates
  2. The maximum document size is 10 MBs.
  3. Indicate the position you are applying for in the email subject line.
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Application ends in 7d 16h 8min

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