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Guest Relations Officer

Full time @HR Studio posted 6 minutes ago in Administration
  • Kampala District View on Map
  • Post Date : October 4, 2026
  • Apply Before : November 1, 2026
  • 0 Click(s)
  • View(s) 1
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Job Detail

  • Job ID 28206
  • Career Level  Officer
  • Experience  2 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

Full Job Description

Employer: Tana Wing (Maria Flo) Hotel
Location: Masaka District
Reports To: Hotel Manager

Job Summary
Tana Wing (Maria Flo Hotel) is looking for a friendly, trustworthy, and customer-oriented Guest Relations Officer to manage the front desk and ensure guests receive excellent service from arrival to departure. The officer will handle guest reservations, check-ins and check-outs, customer inquiries, payments, and general administrative support.

The ideal candidate should be well-presented, organized, and able to multitask in a small hotel environment.
Key Duties and Responsibilities

Front Desk & Guest Services
• Welcome guests and visitors professionally and courteously.
• Handle guest check-ins and check-outs.
• Receive and manage room reservations made in person, by phone, WhatsApp, or social media.
• Answer guest inquiries and provide information about hotel services and rates.
• Respond promptly to guest requests and concerns.

Reservations & Sales Support
• Maintain an up-to-date record of room bookings and availability.
• Follow up on reservation inquiries to convert them into bookings.
• Promote hotel rooms, restaurant services, and ongoing offers to guests and prospective customers.
• Assist in maintaining the hotel’s WhatsApp, Facebook, and other communication platforms as directed by management.

Cash Handling & Records
• Receive payments and issue receipts.
• Maintain accurate records of guest payments and bookings.
• Prepare simple daily cash and occupancy reports.
• Ensure proper accountability for cash received during shifts.

Administrative Duties
• Keep the reception area clean and organized.
• Maintain guest registers and other front desk records.
• Coordinate with housekeeping to ensure rooms are ready for arriving guests.
• Report maintenance issues, customer complaints, or operational concerns to the Hotel Manager.

Qualifications
• Certificate or Diploma in Hospitality, Tourism, Business Administration, Customer Care, or a related field.
• Previous experience in customer service, reception, hospitality, or sales is an added advantage.
• Basic computer skills including Microsoft Word, Excel, email, and WhatsApp communication.

Skills and Competencies
• Excellent customer care and communication skills.
• Friendly and professional personality.
• Good organizational and record-keeping skills.
• Ability to multitask and work with minimal supervision.
• Basic cash-handling and accountability skills.
• Honest, reliable, and presentable.

Working Hours
The Guest Relations Officer will work according to a shift schedule and may be required to work weekends and public holidays.

Key Performance Indicators (KPIs)
• Guest satisfaction and feedback.
• Accuracy of reservations and guest records.
• Timely response to customer inquiries.
• Cash accountability.
• Occupancy and booking conversion support.
• Attendance, punctuality, and professionalism.

Compensation
Salary: Ugx 400,000

Interested candidates should send their updated CVs to vacancies@hrstudio.org

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Application ends in 28d 7h 46min

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