Customer Service Consultant (Jinja and Sixth Street Branch)

Full time @KCB BANK posted 3 days ago in Finance
  • Post Date : October 9, 2025
  • Apply Before : October 23, 2025
  • 14 Click(s)
  • View(s) 6
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Job Detail

  • Job ID 63978
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

KEY RESPONSIBILITIES

  • Cross sell all bank products and services. 
  • Attend to customer’s queries. 
  • Resolve and minimize number of customer complaints 
  • Receive and analyse customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T. 
  • Maintain proper documentation and custodianship of Blank forms 
  • Ensure 100% collection of revenues for services rendered. 
  • Rectify irregularities highlighted in the audit report in customer service area 
  • Punctual and accurate submission of relevant reports. 
  • Ensure all relevant stationary is available to customers. 
  • Cleanliness of the banking hall
  • Any other duties assigned from time to time.

    MINIMUM POSITION QUALIFICATION REQUIREMENTS

a) Academic & Professional

Bachelor’s degree in a Business-related field is required.

b) Experience

A Minimum of 1 Year experience in offering customer care and teller services

 

 

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Application ends in 11d 8h 12min

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