Call Center Advisor

Full time @Exquisite Solution posted 3 hours ago in non-government organisation
  • Post Date : October 15, 2025
  • Apply Before : October 18, 2025
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Job Detail

  • Job ID 69037
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

Key Responsibilities

  • Handle incoming customer calls professionally, efficiently, and courteously.
  • Provide accurate information on company products, services, promotions, and technical troubleshooting.
  • Resolve customer complaints and escalate complex issues to the appropriate departments.
  • Log all customer interactions in the CRM system accurately and thoroughly.
  • Maintain high levels of customer satisfaction through excellent delivery service.
  • Meet individual and team performance targets, including call quality, resolution time, and customer satisfaction scores.

Qualifications and Requirements

  • Bachelor’s degree in any Field from a recognized university is required.
  • Fluency in at least one of the following language combinations:
    1. Luo, Swahili, and Luganda
    2. Ateso, Swahili, and Luganda
    3. Runyakole, Rutooro, and Luganda
  • Strong verbal and written communication skills.
  • Demonstrated active listening abilities and a genuine passion for helping others.
  • Proven ability to multitask, set priorities, and manage time efficiently.
  • Computer literacy; experience with CRM systems is an added advantage.

 

 

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