Card Issuing & Acquiring Manager
Contract @DFCU BANK posted 1 hour ago in Finance Shortlist Email JobJob Detail
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Job ID 65290
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Career Level Manager
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Experience 3 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
KEY ACCOUNTABILITIES:
- Define the vision, roadmap, and requirements for card products, aligning them with the bank’s business objectives.
- Stay abreast of global and regional market trends, continuously evolving the card product strategyy in line with emerging insights, opportunities and threats.
- Drive card products innovation to continuously enhance the bank’s customer value proposition and competitiveness.
- Oversee the end-to-end lifecycle of card products, including but not limited to debit, credit, virtual and prepaid cards.
- Ensure the bank’s product offerings meet scheme, regulatory requirements and industry standards.
- Collaborate with cross-functional teams to deliver seamless card products enhancements, new products including their go-to-market strategies.
- Leverage Visa programs and incentives to stimulate business growth.
- Be unreasonable about customer experience across our card products and all fulfilment touchpoints including but not limited to ATMs, POSs, and online.
- Monitor customer feedback and market trends to continuously improve product offerings and fulfilment thereof.
- Implement customer retention and loyalty programs to increase product usage and satisfaction.
- Partner with customer experience, business technology and operations to ensure customer queries and issues are attended to and resolved promptly.
- Collaborate with cross-functional teams to ensure efficient and secure processing of card transactions.
- Manage relationships with schemes, card fulfillment providers vendors, and partners to optimize service delivery.
- Champion risk management and compliance related to card operations.
- Lead the planning and delivery of ongoing internal cross-functional teams upskilling.
- Develop, manage and drive the realization of card portfolio revenue and cost budget.
- Daily monitoring of the card portfolio performance, implementing timely interventions to achieve revenue and profitability targets.
- Conduct financial analysis and reporting to support decision-making.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- Bachelor’s Degree preferably in Business, Commerce and/or Management Studies.
- Scheme product, commercial, operations and risk management.
- Solid demonstrable understanding of key product marketing principles.
- 7-8 years’ experience, 5 of which should be in card management incl. operations.
- Strong practical knowledge of schemes incl. Visa and Mastercard compliance requirements and regulations.
- Understanding of key business drivers and ability to drive business output.
- Demonstrated experience interpreting and implementing schemes incl. Visa and Mastercard crule changes.
- Advanced forecasting, pricing and business modelling.
- Good computer knowledge especially spread sheets and databases, word and PowerPoint.
- Familiarity with PCI-DSS, EMV chip technology, 3D Secure, tokenization, contactless payments, and payment security standards.
- Understanding of chargeback management processes and dispute resolution procedures.
- Good interpersonal skills to work with other teams for implementation of activities.
- Business and Industrial awareness.
- Team player and ability to work with minimum supervision.
- Solutions oriented mindset.
Application Procedure
- Click “Apply to this Job” Green Button
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- Scroll below the job Description
- Apply with the Application instructions provided.
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Application ends in 5d 1h 51min