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Connections Officer- Quality Assurance

Full time @UEDCL posted 5 minutes ago in Government Email Job

Job Detail

  • Job ID 20054
  • Career Level  Officer
  • Experience  3 Years
  • Industry  Government
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

Background

The Uganda Electricity Distribution Company Limited (UEDCL) is a limited liability company incorporated in Uganda under the Companies Act. UEDCL owns the 33KV and below voltage electricity distribution networks. The company sales and distributes electricity in Uganda as per ERA License issued on 31 December 2024 covering over 135 political districts, operates a modern pole plant at Lugogo, and executes key rural electrification schemes on behalf of the Government of Uganda.

Overall purpose of the job

The Connections Quality Assurance Officer is responsible for the ensuring new connections for all customer categories comply to regulatory and international standards through continuous audits, training and stakeholder engagements.

The job holder is responsible for safety, security, technical and customer experience new connections compliance in coordination with internal departmental stakeholders, contractors and IVA. This job directly affects customer experience, revenue collection, regulatory compliance and safety. The role cushions the business from revenue loss, delayed payments, reputational damage and failure to meet national and international agenda.

Key Results Areas

  • Ensure inspection of materials, processes and connection works to verify compliance with approved standards, identify ineligible and ensure resolution.
  • Ensure timely follow up on identified ineligible to confirm resolution and report repeat challenges.

  • Promote adherence to safety, environment and social management protocols in line with UEDCL, World Bank and other funding agencies.
  • Work closely with field teams and contractors to clarify quality requirements.
  • Provide feedback to improve workmanship standards.
  • Documentation and reporting of findings and corrective actions.

Expected Outputs

  • 100% connection compliance rate with Independent Verification Agency reports.
  • Reduction in material and installation failures.
  • Inspection coverage and accuracy.
  • Reduction in ineligible.
  • Timely re-imbursement of connection funds.
  • Compliance with safety standards.

Knowledge, Qualifications & Experience

Education

  • A minimum of a degree in Electrical engineering
  • Class B ERA permit or above is an added advantage.

Experience, Skills and Competences

Experience

  • At least 4 years’ experience in a similar position preferably in a utility / contractor firm.

Competences

  • Teamwork: The role requires commitment to teams and contribution to the achievement of team goals. Building trustworthy and productive relationships with people at work, regardless of their cultural backgrounds or viewpoints.
  • Customer Focus: Handling customers by hearing them out, empathizing, and taking personal responsibility for responding/resolving their problems/issues
  • Alignment with UEDCL business objectives; Using information on UEDCL’s business objectives and relating them to an individual’s own job, goals and operations of company/industry.
  • Ethical/Integrity; Shows fairness, makes value-based decisions. Is fully aware of UEDCL ethical Framework and adheres to it, acts accordingly, addresses or highlights inadequacies, acts with honesty, is open and transparent with no hidden agenda, doesn’t deal to benefit oneself.

 

Job application procedure

  • For detailed job descriptions and to apply, please visit our website: .
  • Application Link: Click Here to Apply Now
  • To apply, upload your CV (Clearly indicating 3 referees with contacts), Cover letter and all copies of academic and other support documents. Put the job title on the subject line. Only applications received online will be considered.
  • Address your Application to:
  • The Head Human Resource and Administration, UEDCL Tower, Plot 37 Nakasero Road, Kampala.
  • Closing Date:
  • All applications MUST be submitted by Friday, May 8, 2026 at 5:00 PM.
  • Only shortlisted candidates will be contacted.

Important Procedure

  • Click the GREEN BUTTON  “APPLY FOR THE JOB“
  • You will be re-directed to the Source/Application Procedure.
  • Read the Job description attached.
  • Apply using the Instructions Provided.
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Application ends in 11d 16h 4min

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