Customer Care Officer – Call Center
Full time @FutureLink Technologies posted 10 minutes ago in Management Shortlist Email JobJob Detail
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Job ID 20191
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Customer Care Officer – Call Center
FutureLink is Africa’s Community-driven Marketplace for Financial Services headquartered in Mauritius, and having FutureLink Technologies as a subsidiary in Uganda, regulated by Bank of Uganda.
We are on the Mission to Create Financial Freedom for All in Africa, so that all may thrive.
We are looking for a Mission-driven & analytical person with a strong Business background to join our team as a Customer Care Officer.
JOB SUMMARY
In this role, the Customer care offficer will be part of a team that ensures quality in all customer interactions, makes every call a memorable experience & offers real-time solutions in every customer interaction.
Key Duties & Responsibilities include, but not limited to:
- Manage large numbers of outgoing and incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable trust with customers through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Collaborate with the team to improve customer experience.
- Take the extra mile to engage customers
Qualifications, Skills and Experience:
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport-building skills
- A patient and empathetic attitude
- Strong time management, multi-tasking and organisational skills
- Familiarity with CRM systems and practices
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Coachable & ready to take on challanging tasks
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to speak Kiswahili & other languages like Runyakitala (Runyankole, Rukiga, Rutooro),
Luganda, Lusoga/ Lugisu, Ateso, Rufimbira, Lukonzo
Knowledge, Skills and abilities
- Technical Capability.
- Business Acumen.
- Strategic Thinking.
- Customer/Client Focus.
- Proficiency in the use of computer programs for
- Word processing
Send Your Application to:
- careers@fltug.com
- Deadline: 8th May 2026
Important Procedure
- Click the GREEN BUTTON “APPLY FOR THE JOB“
- You will be re-directed to the Source/Application Procedure.
- Read the Job description attached.
- Apply using the Instructions Provided.
Disclaimer Notice:
- No payments should be made during the application process.
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