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Graduate Trainee

Full time @Mayfair Insurance posted 48 minutes ago in Administration
  • Kampala District View on Map
  • Post Date : October 1, 2026
  • Apply Before : October 12, 2026
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  • View(s) 1
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Job Detail

  • Job ID 28075
  • Career Level  Officer
  • Experience  2 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

Job Title: Graduate Trainee

Department: ICT
Report To: ICT Manager
Grade:
Direct Reports:

JOB PURPOSE (Job Summary)

The Trainee will be responsible for ensuring the smooth functioning of the company’s ICT systems and providing technical support to office staff. The role will also include administering systems, networks, and applications to support business processes and ensuring adherence to IT policies.

KEY DUTIES & RESPONSIBILITY

ICT Support

  • Provide first-line support for ICT issues, resolving technical issues for end-users in a timely manner.
  • Manage and monitor helpdesk tickets, ensuring resolution within SLA.

System Administration

  • Assist in managing company systems, ensuring regular updates, backups, and maintenance.
  • Provide support for hardware, software, and network-related issues.

User Training

  • Train end-users on best practices for using ICT tools and applications and maintaining security.

ICT Asset Management

  • Track and manage IT hardware and software inventories, ensuring efficient use of resources.

KEY PERFORMANCE MEASURES

Issue Resolution

  • Ticket resolution time (Target: 95% resolved within SLA).
  • User satisfaction with ICT support (Target: 80%+ satisfaction).

System and Network Availability

  • Network uptime (Target: 99.5%+ for local office).
  • Reduced hardware and software issues (Target: <2 incidents per user per quarter).

ICT Policy Compliance

  • Adherence to company ICT policies and procedures (Target: 100% compliance).
  • Timely completion of backups and updates (Target: 100% on time).

User Training and Support

  • Number of training sessions delivered (Target: 2 sessions per quarter).
  • End-user feedback on training (Target: 75%+ positive feedback).

WORKING RELATIONS

Internal: M.D, ED, G.M., all H.O.D.s, all staff

External: Service providers, Insurance/ Reinsurance Companies

JOB SPECIFICATIONS

Academic

  • Bachelor’s Degree in IT or a related field.

Professional

  • Relevant ICT certifications.

Functional Skills

  • Technical Expertise: Strong enterprise IT systems, networks, and infrastructure management knowledge. Experience in cloud computing, cybersecurity, and data governance.
  • Leadership Skills: Strong leadership and people management skills with the ability to influence and lead ICT teams across different geographies.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.

Competencies

  • Establish and build positive working relationships.
  • Professionalism: The ability to present oneself professionally.
  • **

The job description may include new responsibilities and tasks or modify existing ones as Management deems necessary.

Interested candidates should submit their CV and cover letter clearly indicating the position applied for before 12th October, 2026 to info@mayfair.co.ug.

For more information:

https://bit.ly/Mayfair.Jobs

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