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IT Support Officer

Full time @Watoto Ministries posted 4 days ago in SocialWork Email Job

Job Detail

  • Job ID 20806
  • Career Level  Manager
  • Experience  3 Years
  • Gender  Both
  • Industry  Social Work
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

IT Support Officer

Organisation
Watoto Church Ministries

Duty Station
Gulu (including Laminadera and Juba)

About the Organisation

Watoto Church Ministries has experienced exponential growth over the past few years, comprising multiple Celebration Centres (Campuses) and diverse community care initiatives including Child Care, Neighbourhood, Education, and FM Radio, among others.

Watoto Child Care Ministries exists to empower vulnerable women and children through Christ-centred, holistic care for community transformation. At its core, Watoto Church Ministries remains a local church committed to celebrating Christ and caring for community.

Job Purpose

The IT Support Officer will provide support in the management and maintenance of Information Communication and Technology (ICT) systems for Watoto Ministries.

Key Duties and Responsibilities
  • Contribute to the development of standard operating procedures and ensure consistent application.
  • Provide first-level maintenance support of Applications, Management Systems, and Information Management Systems.
  • Support the management and maintenance of ICT systems and hardware infrastructure across the organisation.
  • Provide support in the design of effective ICT systems for Watoto Ministries in alignment with industry trends.
  • Ensure compliance and adherence to ICT policies and procedures within Watoto Ministries.
  • Implement operational plans for ICT systems and manage inventory of all ICT assets.
  • Guarantee user access to applications and systems and resolve network failures in a timely manner.
  • Provide first-level support to users for IT-related problems, record incidents, and follow up to resolution.
  • Review applications in conjunction with users to determine enhancements or new systems.
  • Monitor services provided by external suppliers to ensure the highest service levels.
  • Manage the formalised training programme for all users.
  • Document all issues diagnosed and resolved for proper record-keeping and future reference.
  • Prepare periodic reports in line with organisational reporting guidelines.
Qualifications, Skills, and Experience
  • Bachelor’s Degree in ICT or Computer Science.
  • Minimum of 2 years’ working experience in a reputable organisation.
  • At least 2 years’ experience in technical implementation and website management.
  • Industry Certification from either Cisco, Microsoft, or Oracle is required.
  • Experience with Office 365, especially SharePoint, OneDrive, and Microsoft Dynamics, is an added advantage.
  • Knowledge of installation, configuration, and troubleshooting for operating systems, office suites, email, and inter/intranet systems.
  • Knowledge of virus protection software and virus identification, removal, and prevention.
  • Result-oriented, proactive, and able to work under minimal supervision.
  • Excellent interpersonal communication skills and high integrity.
  • Strong teamwork abilities.
Safeguarding

Watoto is committed to safeguarding children and vulnerable adults, and all staff are expected to adhere to the safeguarding policy.

How to Apply

Interested candidates should follow the steps below:

  • Visit Watoto Church Website and navigate to Join the Team.
  • Select Click Here to View the Job Details.
  • Click the Apply Here button.
  • Complete and submit the application form.

After completing the online application, email the following documents to:

📧 careers@watotochurch.com

Required Attachments

  • CV
  • Academic documents
  • Church recommendation letter

Subject Line Format:
Job Title – First Name, Last Name

Application Deadline
  • 24th May 2026
Note
  • Only shortlisted candidates will be contacted for interviews.
  • Watoto Church Ministries is committed to equal employment opportunities.

Important Procedure

  • Click the GREEN BUTTON  “APPLY FOR THE JOB“
  • You will be re-directed to the Source/Application Procedure.
  • Read the Job description attached.
  • Apply using the Instructions Provided.
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