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Masaka Branch.Section Head Back Office

Full time @KCB BANK posted 1 day ago in Management Email Job

Job Detail

  • Job ID 23015
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Healthcare
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

KEY RESPONSIBILITIES: 

      Operational efficiency:

  • Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines in processing of transactions.
  • Ensure support to the MSQC to achieve timely resolution of all operational audit issues at the branch.
  • Ensure adherence to approval limits for processed transactions.

    Service quality:

  • To offer seamless customer satisfaction through operational efficiency/accuracy and acceptable turnaround time on all transactions.
  • Timely customer complaint resolution so as to ensure seamless customer experience.

Branch administration:

  • Provide supervisory support and continuity to the Manager Service Quality and Compliance.
  • Coach, train and develop skill sets of direct reports.
  • Ensure that branch service providers are properly introduced, verified and monitored.

    Business growth:

  • Generate and give leads to the Branch sales team from daily transactions or engagements to support business growth.

ESSENTIAL SKILLS REQUIRED 

    • A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
    • At least 3 years’ experience in Teller, customer service, Back office and sales. 
    • Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.
    • Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.
    • Strong communications, negotiations and interpersonal skills.
    • Passion for Performance.
    • Self – Drive, Flexibility, Focus and attention to detail.
    • Focus and attention to detail.
    • Open to New Ideas in a rapidly changing Business Environment
Important Procedure
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