OPERATIONS MANAGER / DUTY MANAGER (SENIOR)
Full time @NFT Consult Uganda posted 1 week ago in Human Resource Shortlist Email JobJob Detail
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Job ID 20573
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
OPERATIONS MANAGER / DUTY MANAGER (SENIOR)
Department: Operations
Reports To: General Manager
Location: Kampala
Role Purpose
To lead and drive the day-to-day operations of the hotel, ensuring exceptional guest experience, strong operational discipline, and delivery of financial and service performance targets. The role acts as the primary operational support to the General Manager, with a strong focus on execution, accountability, and service excellence across all departments.
Key Focus Areas
Daily Operations Leadership
- Take full responsibility for daily hotel operations across all departments
- Maintain strong visible presence on the floor during peak periods
- Ensure seamless coordination between Rooms Division, F&B;, Banqueting, and Front Office
- Act as the senior decision-maker on duty in the absence of the GM
Guest Experience & Service Standards
- Drive consistent delivery of Marriott brand standards
- Actively manage guest feedback, VIP interactions, and service recovery
- Ensure no repeat guest issues
Commercial & Revenue Support
- Support Sales & Banqueting teams in converting enquiries into confirmed business
- Monitor occupancy, ADR, and F&B; performance
- Drive upselling and on-property revenue opportunities
Financial & Cost Control
- Own operational cost management including food, labour, and utilities
- Ensure accurate daily revenue reporting
- Maintain strong stock and inventory controls
- Support delivery of budgeted GOP performance
People Leadership & Accountability
- Drive performance through department heads
- Conduct daily briefings and weekly reviews
- Enforce discipline, accountability, and service culture
Operational Discipline & Controls
- Ensure adherence to SOPs, audits, and safety standards
- Monitor cash handling, stock control, and reconciliations
Events & Banqueting Execution
- Oversee execution of conferences and events
- Ensure setup quality, service delivery, and guest satisfaction
Key KPIs
- Guest satisfaction scores
- Banqueting conversion rate
- F&B; profitability
- Cost control (food & payroll)
- Operational audit compliance
Candidate Profile
Experience
- 5–8 years in hotel operations
- Experience in Rooms Division and/or F&B;
- Conference/banqueting experience preferred
- International brand experience preferred
Competencies
- Strong operational leadership
- Commercial awareness
- Guest-focused mindset
- Problem-solving ability under pressure
- Strong communication skills
Personal Attributes
- Highly visible and energetic
- Detail-oriented
- Decisive and accountable
- Calm under pressure
- Strong ownership mentality
Important Procedure
- Click the GREEN BUTTON “APPLY FOR THE JOB“
- You will be re-directed to the Source/Application Procedure.
- Read the Job description attached.
- Apply using the Instructions Provided.
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- No payments should be made during the application process.
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Application ends in 9h 37min
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