ob Summary.
The overall purpose of the role is to grow and manage the Check Off Loans portfolio across the assigned region month on month, by driving MOU acquisition with employers/votes, overseeing appointment to sale conversion, leading a team of Sales Team Leaders and ensuring high portfolio quality, compliance and customer satisfaction across all territories in the region.
Key Responsibilities.
Regional MOU & Business Development Oversight
●Oversee and support Sales Team Leaders in identifying, negotiating and signing MOUs with employers/votes across the region.
● Personally lead negotiation and signing of strategic/high value MOUs with key regional employers and government votes.
● Monitor MOU renewal timelines across the region and ensure no lapses in active partnerships.
● Build and maintain strong relationships with regional vote/payroll offices, district leadership and other stakeholders.
Regional Sales Strategy & Target Achievement.
●Develop and implement the regional sales strategy in line with national targets and market opportunities.
● Set and cascade sales, recruitment and appointment booking targets to Sales Team Leaders.
● Monitor achievement of regional sales targets and take corrective action on underperforming territories.
●Analyse regional market trends, competitor activity and customer preferences to adjust strategy.
Team Leadership & People Management.
● Manage, coach, mentor and motivate Sales Team Leaders across the region.
● Conduct regular performance reviews and provide structured feedback and development plans.
● Drive recruitment, onboarding and training of Field Agents through the team leaders in the region.
●Manage attrition of sales staff through proper coordinated training and engagement.
CRM, Data Quality & Reporting.
● Ensure 100% compliance to CRM usage by all teams in the region.
● Ensure route plans and daily activities are assigned and completed across all territories.
● Prepare and submit consolidated regional weekly/monthly reports on sales, MOUs, appointments and collections to the Country Manager.
● Ensure accurate and timely data capture for all loans disbursed/reactivated across the region.
Portfolio Quality, Collections & Risk.
● Ensure all votes in the region are performing.
● Oversee compliance with the Delinquency Escalation Process and ensure timely resolution of arrears.
● Enforce a zero tolerance to fraud culture across the region.
Compliance, Governance & Stakeholder Management.
● Ensure regional compliance with all licenses, regulatory requirements and company policy.
● Escalate operational gaps or risks in the region to your line manager.
● Represent the company at regional level stakeholder engagements and sales meetings.
● Communicate and interpret company policies, procedures, corporate goals and objectives to regional teams.