Retail Academy Administrator

Job Title

Retail Academy Administrator

Reports To

Retail Trainer

Department

Retail

Duty Station

Office and Field Based

Job Summary

The Retail Academy Administrator is responsible for providing administrative and operational support to ensure the effective planning, coordination, and delivery of Retail Academy training programmes. The role manages training schedules, logistics, learning resources, participant records, and stakeholder communication while supporting trainers and learners throughout the training lifecycle. The position plays a vital role in maintaining an organized, efficient, and professional learning environment that enhances employee capability, operational excellence, and continuous development across the retail network.

Key Deliverables

Coordinate training schedules, venues, logistics, equipment, and learning materials to ensure seamless delivery of Retail Academy programmes.
Maintain accurate training records, attendance registers, participant databases, certification records, and evaluation documentation.
Provide administrative support by preparing training reports, presentations, correspondence, meeting minutes, and maintaining organized filing systems.
Ensure Retail Academy facilities, training rooms, and learning resources are well-maintained, organized, and ready for scheduled programmes.
Coordinate with trainers, participants, business units, and external stakeholders to facilitate effective execution of training activities.
Monitor training programme implementation, identify operational challenges, and coordinate timely resolutions.
Prepare and submit periodic training reports, performance metrics, participant feedback summaries, and management insights.
Maintain effective communication with trainers, participants, departmental managers, and other stakeholders throughout the training process.
Support procurement, inventory management, and replenishment of training materials, stationery, and learning resources.
Coordinate participant registration, invitations, confirmations, travel arrangements, accommodation, and other training logistics where applicable.
Support continuous improvement initiatives by collecting feedback and recommending enhancements to training administration processes.

Expected Outcomes

Efficient planning and delivery of Retail Academy training programmes.
Accurate, complete, and up-to-date training records and documentation.
Improved participant experience through effective coordination and administrative support.
Timely availability of training facilities, materials, equipment, and logistical support.
Enhanced visibility of learning activities through accurate reporting and performance tracking.
Strong stakeholder engagement and effective communication throughout training programmes.
Well-organized learning environment that supports employee development and operational excellence.

Qualifications

Minimum Requirements

Bachelor’s Degree in Business Administration, Human Resource Management, Education, Training and Development, or a related field.

Experience

Minimum of two (2) to three (3) years’ experience in administration, training coordination, learning and development, or programme support.
Experience supporting training programmes, workshops, seminars, or educational activities is preferred.
Experience in records management, reporting, document control, and stakeholder coordination.
Experience working within customer-facing, retail, or operational environments is an added advantage.

Knowledge & Technical Competencies

Training coordination and programme administration.
Records management and document control.
Report preparation, data management, and performance tracking.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Calendar, scheduling, and meeting coordination.
Event planning and logistics management.
Basic knowledge of Learning Management Systems (LMS) is an added advantage.
Data accuracy, attention to detail, and quality assurance.
Office administration and customer service principles.
Excellent communication and stakeholder coordination skills.

Working Environment

Combination of office-based administration and field support for training activities across retail locations.
Regular interaction with trainers, employees, managers, service providers, and other internal and external stakeholders.
Involves coordinating training logistics, preparing learning facilities, managing documentation, and supporting programme delivery.
Requires the ability to manage multiple assignments simultaneously while maintaining high standards of organization, professionalism, confidentiality, and customer service.
Occasional travel may be required to support training sessions, workshops, and Retail Academy activities at different locations.

Performance Metrics

Timeliness and effectiveness of training programme coordination.
Accuracy and completeness of training records and documentation.
Participant satisfaction and training support quality.
Timely availability of training materials, venues, and logistics.
Quality and timeliness of training reports and administrative support.
Effectiveness of stakeholder communication and coordination.
Compliance with training administration procedures and documentation standards.
Contribution to continuous improvement of Retail Academy operations and learning delivery.

Job Detail

Job Description