Senior Manager – Retail & Logistics
Full time @M-KOPA posted 2 days ago in Administration Shortlist Email JobJob Detail
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Job ID 63320
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Role Summary:
As the Senior Manager, Retail and Logistics, you will be responsible for retail, warehouse and logistics operations with a focus on driving customer service excellence, managing phone servicing, supporting sales allocations and inventory management across M-KOPA’s operations in Uganda.
You will be required to oversee the following functions in Uganda:
- Warehouse and Logistics (Inventory management, RFS, Order Management, Forward and Reverse logistics)
- Service Center Support (Shop stock management, swap management, stock controls)
- Phone Returns (manage servicing turnaround of phone repairs and servicing)
- Field Audit (monthly audits of shop management, shrinkage and aged stock management)
- Shop Brand Execution (Shop look and feel, shop renovation & branding maintenance, licenses and permits)
In this role, you’ll be expected to:
- Manage warehouse leasing, stock operations, safety, and stock handling
- Oversee end-to-end inventory management
- Ensure accurate stock-on-hand visibility
- Manage daily transactions/planning in stock receipts, RFS, and order processing
- Manage and drive efficiencies in retail outlets
- Optimize the retail network as stock hubs, sales, and customer support centers
- Develop, implement, and monitor processes and systems to improve customer experience in the field
- Manage and track Fresh Desk ticket backlog in retail
- Ensure continuous training for shop attendants on new product introductions to drive service improvements
- Provide ongoing training for shop attendants on troubleshooting to resolve device issues and ensure accuracy of device diagnostics
- Manage E2E phone servicing, stakeholder relationships with close coordination with Global contact person (OEM and 3P repair partners) to improve phone customer experience, driving efficiency and quality
- Create and ensure proper device escalation process to Device team in market
- Drive improvement of diagnostics accuracy and speed in the field and customer care departments to reduce device resolution time and minimize no-fault-found returns
- Coordinate with shops to manage open phone servicing tickets
- Support expansion by scaling retail, logistics, and operations activities to enable geographic and volume growth
- Coordinate with third-party partners on staffing, branding permits, expectations, and deliverables
- Continuously evaluate retail outlets to facilitate repeat sales from return customers
- Manage branding and marketing in shops (posters, BTL, T-shirts) in close collaboration with the marketing team
- Develop and manage annual budgets for retail and logistics operations to ensure cost-effective resource allocation
- Monitor and control operational expenses within budget constraints across all retail locations
You Might Be a Good Fit If You Have:
- 7+ years’ experience in an operational role (essential)
- Proven leadership experience
- Experience in retail management, inventory management, returns management, customer service, and third-party contract management (advantage)
- Proficiency in data visualization systems i.e., Looker.
- Clear and effective written and verbal communication skills
- Strong comfort with data, analytical thinking, interpretation of trends and graphs.
- Strong background in cost-effective decision-making including ROI analysis and KPI monitoring
- Ability to manage field-based operational teams and desk-based resources, ensuring coordination, prioritization, and effectiveness across retail functions
- Interpersonal skills to effectively communicate with key stakeholders, manage business expectations, engage with customers and staff
- A positive, learning-oriented attitude and capacity for self-empowerment
Application Procedure
- Click “Apply to this Job” Green Button
- You will be redirected to the portal
- Scroll below the job Description
- Apply with the Application instructions provided.
Important Notice:
- No payments are required for this application process.
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