Service Center Advisor-Soroti Region

Full time @Exquisite Solution posted 1 week ago in Organization
  • Post Date : September 30, 2025
  • Apply Before : November 1, 2025
  • 4 Click(s)
  • View(s) 23
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Job Detail

  • Job ID 57867
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

Key Responsibilities

  • Deliver prompt, professional, and courteous service to all customers.
  • Address queries, complaints, and service requests efficiently.
  • Educate customers about available products and services, ensuring they make informed decisions.
  • Resolve routine and moderately complex issues using defined procedures.
  • Escalate non-standard problems appropriately for guidance.
  • Assist the Service Centre Manager in daily branch operations, process management, and ensuring compliance with company policies.
  • Coordinate and oversee third-party staff to ensure high-quality service delivery.
  • Support team debriefs and reinforce performance expectations.
    Implement and maintain dual control procedures to safeguard operational integrity.
  • Monitor for potential fraud or irregularities and escalate as needed.
  • Manage peak periods and high-traffic situations effectively to minimize service delays and ensure smooth operations.
  • Liaise with internal departments such as Sales, IT, HR, Finance, and Marketing to support branch-level business initiatives.
  • Build and maintain effective relationships with store partners, external vendors, and internal teams to ensure aligned service delivery.
  • Promote high service standards across teams, foster a positive and disciplined team environment, and contribute to ongoing service enhancements

Qualifications and Requirements

  • Bachelor’s degree in Business Administration, Social Sciences, or a related field
  • Minimum 3 years’ experience in a customer-facing or service environment
  • Strong knowledge of retail operations and customer service standards
  • Proven ability to deliver excellent customer service and drive results
  • Skilled in sales engagement, operations management, and data interpretation
  • Adaptable, quick to learn, and works well independently
  • Excellent communication and interpersonal skills
  • Team player with strong leadership potential and a proactive mindset
  • Honest, collaborative, and focused on continuous improvement

 

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