Touch Point Supervisor-Yumbe Region

Full time @Exquisite Solution posted 1 week ago in Organization
  • Post Date : September 30, 2025
  • Apply Before : November 1, 2025
  • 3 Click(s)
  • View(s) 11
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Job Detail

  • Job ID 57864
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

Key Responsibilities

  • Ensure consistent delivery of service quality standards within the assigned cluster, aligned with Customer Experience (CEX) expectations.
  • Support and execute business initiatives across all outlets in the assigned region.
  • Manage stock levels and ensure availability and control of inventory within the cluster.
  • Drive improvements in Customer Experience (CLF) across all assigned Touch Points.
  • Conduct regular spot checks to assess availability of tools, staff, and stock in the cluster.
  • Coach, mentor, and develop frontline teams to uphold service standards.
  • Gather market intelligence that could affect service delivery in the region.
  • Oversee day-to-day operations and activities within the assigned cluster.
  • Monitor wait times and transaction times to ensure compliance with agreed service levels.
  • Assist outlets in resolving operational challenges efficiently.
  • Support the SCOM in enforcing compliance with operational and service guidelines.
  • Prepare and submit timely weekly, monthly, and quarterly performance reports.
  • Collaborate with the SCOM to manage staffing and manpower planning within the cluster

Qualifications and Requirements

  • Bachelor’s degree in Business Administration, Social Sciences, or a related field.
  • Minimum of 3 years’ experience in a customer-facing or service environment.
  • At least 2 years’ experience in managing people within branches, stores, or similar settings.
  • Strong understanding of sales and retail industry trends, including best practices in customer service and retail operations.
  • Team player with strong leadership potential and a proactive mindset
  • Honest, collaborative, and focused on continuous improvement

 

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