Touch Point Supervisor (3 slots)
Full time @MUBS EIIC posted 3 weeks ago in Education Shortlist Email JobJob Detail
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Job ID 18948
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Career Level Manager
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Experience 3 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Main Purpose of the Job
To supervise and coordinate service delivery across assigned touch points within the cluster, ensuring high service quality standards, operational efficiency, and improved customer experience.
Locations: Ntungamo, Kyenjojo & Hima
Academic Qualifications
Bachelor’s degree in Business Administration, Social Sciences, or any other relevant field.
Experience Required
- At least 3 years’ experience in a service-driven environment.
- At least 2 years’ experience managing branches/stores and supervising staff.
- Good knowledge of sales and retail industry trends, retail best practices, and service principles.
Key Responsibilities
- Drive service quality standards within the assigned cluster in line with Customer Experience (CEX) expectations.
- Support and drive business initiatives across all touch points in the cluster.
- Ensure stock availability and effective stock control within assigned locations.
- Improve customer experience levels across all assigned touch points.
- Conduct periodic spot checks on staff presence, stock levels, and tools of trade.
- Coach and develop teams in the assigned touch points.
- Gather market intelligence affecting service delivery.
- Supervise daily activities across the cluster.
- Monitor and ensure agreed waiting and transaction times are achieved.
- Assist cluster branches in resolving operational issues.
- Support the SCOM in the implementation of PPPs.
- Prepare weekly, monthly, and quarterly reports.
- Manage manpower resources within the cluster in coordination with the SCOM.
Important Procedure
- Click the GREEN BUTTON “APPLY FOR THE JOB“
- You will be re-directed to the Source/Application Procedure.
- Read the Job description attached.
- Apply using the Instructions Provided.
Disclaimer Notice:
- No payments should be made during the application process.
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