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Customer Value Chain Manager

Full time @Savanna Fibre Uganda posted 55 minutes ago in Management Email Job

Job Detail

  • Job ID 19778
  • Career Level  Manager
  • Experience  3 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

We are seeking a dynamic Customer Value Chain Manager to transform our internet connectivity services into meaningful, high-value  customer relationships. You will own the end-to-end customer journey—from onboarding to service delivery —ensuring seamless experiences, strong revenue performance, and long-term customer loyalty.

Customer Relationship Management (CRM)

Key Responsibilities

  • Drive customer retention strategies and proactively reduce churn
  • Monitor and optimize customer value, revenue performance, and billing accuracy
  • Implement initiatives to reduce payment delinquency and improve collections
  • Continuously improve the end-to-end customer journey and service experience
  • Lead the adoption of Value-Added Services (VAS) to grow ARPU
  • Lead collaborative efforts across Commercial, Technical and Customer Experience teams to meet customer’s expectations
  • Manage and align customer communication strategies

KPIs

  • Customer Retention Rate
  • ARPU growth
  • Collection efficiency / delinquency rates
  • Customer satisfaction (CSAT/NPS)
  • VAS (Value Added Services) adoption rates
  • Billing accuracy and dispute resolution time

What We’re Looking For

  • Bachelor’s degree in Finance, Marketing or a related field
  • 5+ years’ experience in telecom/ISP operations, billing or customer retention & value management
  • Strong analytical skills with experience in CRM, data analytics and reporting tools
  • Proven ability to drive cross-functional collaboration
  • Customer-centric mindset with a focus on operational excellence

Why Join Us

  • Opportunity to shape the customer experience strategy
  • Work in a fast-growing, technology-driven environment
  • Play a key role in driving revenue growth and customer satisfaction

Important Procedure

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  • Read the Job description attached.
  • Apply using the Instructions Provided.
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Application ends in 4d 16h 41min

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