Service Delivery Coordinator
Full time @Exquisite Solution posted 43 minutes ago in Human Resource Shortlist Email JobJob Detail
-
Job ID 21050
-
Career Level Officer
-
Experience 3 Years
-
Gender Both
-
Industry Human Resource
-
Qualifications Degree Bachelor
-
Job Type Full time
Job Description
Exquisite Solution Limited is hiring a Service Delivery Coordinator for a client in the telecommunications sector. In this role, you will be responsible for ensuring service quality, monitoring SLA compliance, validating outage (RFO) reports, and maintaining alignment between internal systems and customer PM/CM maintenance trackers.
Key Responsibilities
- Manage end-to-end ticket lifecycle, ensuring proper ownership and confirmed closure.
- Coordinate Field Engineers to ensure timely updates, SLA compliance, and issue resolution.
- Review and validate RFO reports for accuracy, completeness, and root cause clarity.
- Confirm service resolution before closure and reopen tickets where issues persist.
- Monitor SLA compliance and escalate risks or breaches promptly.
- Produce regular service delivery reports highlighting performance trends and issues.
- Ensure alignment between internal systems and customer PM/CM trackers for audit readiness.
- Facilitate clear communication and coordination across service delivery teams.
- Maintain accurate service records to ensure accountability and traceability.
- Support continuous improvement of service delivery processes and performance.
Qualifications and Requirements
- Bachelor’s degree or Diploma in IT, Engineering, Telecommunications, or related field.
- Three years’ experience in NOC, ISP, telecom, field service, or operations roles.
- Strong knowledge of ticketing systems and service delivery workflows.
- Experience with PM/CM or similar service compliance frameworks is an advantage.
- Strong coordination skills with disciplined follow-up and task ownership.
- High attention to detail in documentation and reporting.
- Proficient in Microsoft Excel and service reporting.
How to Apply:
Visit www.exquisitesolution.com click on Job Portal, then the “Apply” button which is on the Right upper corner of the Job.
Application Deadline is 29th May, 2026.
Important Procedure
- Click the GREEN BUTTON “APPLY FOR THE JOB“
- You will be re-directed to the Source/Application Procedure.
- Read the Job description attached.
- Apply using the Instructions Provided.
Disclaimer Notice:
- No payments should be made during the application process.
- The Scholar Jobline Doesn’t recruit on behalf of the Employer
- If you need assistance, ask for help in the whatsApp group.
- If you do not have a whatsApp group for the latest job updates, CLICK HERE TO JOIN
- The Scholar Jobline Whatsapp Community has jobs, internships, freelancing gigs and volunteering Opportunities.
- CLICK HERE TO JOIN
Other jobs you may like
-
Operations Coordinator
- @ Seaowl Group
- Kampala District