• 0
    Notifications 0 new
    You have no notifications.

SERVICE CENTER TECHNICIAN

Full time @d.light Uganda posted 1 day ago in Technology Email Job

Job Detail

  • Job ID 21714
  • Career Level  Officer
  • Experience  3 Years
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

The job holder will provide excellent customer service, repair faulty customer units, manage spare part stock and meet monthly sales and revenue targets within the Service Centre in a designated region.

Roles & Responsibilities

  • Daily management of pending work orders and close looping with customers for delivery by service tracking desk.

  • Ensure all customers worked on pay post repair

  • Continuous ticketing training for the field team

  • Assigning Field Technicians for high value customers who are not able to visit the Service center.

  • Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.

  • Sustain monthly spare parts demand forecasting at the service centers.

  • Implementing new Out of Warrant policy with key focus on Minimum Payment Based on customer category.

  • Ensuring Inventory Accuracy for spares and finished goods at the service centers

  • Continuous monthly demand forecasting & ordering for spare parts

  • Ensure that spare parts are moved by consignment with accompanying accurate paper work

  • Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center

  • Circulate a monthly stock take summary, showing issued, used and any variance on spares

  • Any other duties that may be assigned

KPIs

  • Revenue

  • Collections

  • Operational Excellence

 

Requirements

  • A diploma or an equivalent in an Engineering related field

  • Excellent communication skills with ability to make customers feel welcome

  • A positive attitude and a desire to promptly resolve customer issues or complaints

  • Minimum of 1-2 years proven work experience as a technician or similar role (solar energy products, home electronics, mobile phone etc.)

  • Strong mindset for continuous improvement and meeting or exceeding expectations.

  • Excellent organizational, multi-tasking and time-management skills.]

Important Procedure

  • Click the GREEN BUTTON  “APPLY FOR THE JOB“
  • You will be re-directed to the Source/Application Procedure.
  • Read the Job description attached.
  • Apply using the Instructions Provided.
Disclaimer Notice:
  • No payments should be made during the application process.
  • The Scholar Jobline Doesn’t recruit on behalf of the Employer
  • If you need assistance, ask for help in the whatsApp group.
  • If you do not have a whatsApp group for the latest job updates, CLICK HERE TO JOIN
  • The Scholar Jobline Whatsapp Community has jobs, internships, freelancing gigs and volunteering Opportunities.
  • CLICK HERE TO JOIN
Application ends in 4d 10h 3min

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
Apply for the job
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.