ACCOUNTS RELATIONSHIP OFFICER

Job Detail

Duties & Responsibilities

Ugandan job categories

Proactively follow up with clients on instalment balances due under the signed purchase agreements.
Contact clients through phone calls, emails and meetings to ensure timely settlement of balances and prevent arrears.
Monitor client payment schedules and identify potential defaults, initiating early engagement to minimize risk.
Negotiate and document structured repayment arrangements for overdue accounts, in line with company policies.
Maintain accurate records of all client interactions, commitments and follow-up outcomes.
Provide clients with up-to-date account statements, payment schedules and clear explanations of outstanding balances.
Collaborate with the Credit Control Officer to ensure alignment between recovery actions and reconciled financial records.
Coordinate with Sales and Legal Departments to align client payment obligations with contractual terms.
Escalate unresolved arrears cases to management and support legal processes with complete account histories.
Prepare regular reports for the Head of Finance on arrears status, recovery actions and collection performance.
Safeguard VAAL Real Estate’s premium reputation by handling all collection activities with professionalism and client sensitivity.

Applications to be sent to recruitment@vaal.co.ug

before 21st June 2026

If you do not hear from us within 14 days after the application deadline, please consider your application unsuccessful.

Important Procedure

No payments should be made during the application process.
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