APPLICATIONS SUPPORT OFFICER
Full time @Pearl Bank posted 8 hours ago in Administration Shortlist Email JobJob Detail
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Job ID 27777
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
APPLICATIONS SUPPORT OFFICER
Employer: Pearl Bank Uganda Ltd
Job Title: Applications Support Officer
Reports To: Manager Business Applications
Location: Uganda
Employment Type: Full-time
About the Employer
Pearl Bank Uganda Ltd is an equal opportunity employer committed to providing opportunities to qualified professionals and supporting effective service delivery through its people, technology, and business operations.
About the Job
The Applications Support Officer will be responsible for the proactive identification, isolation, and resolution of issues within the business applications environment.
The successful candidate will ensure application platforms maintain high levels of uptime and service availability, respond to customer trouble tickets escalated from front-end support teams within agreed Service Level Agreements (SLAs), and support the efficient operation and maintenance of business applications.
Key Responsibilities
- Monitor IT applications’ uptime and performance using monitoring tools, alerts, dashboards, and other available technologies.
- Analyze and resolve application-related issues escalated from the Bank’s Level 2 support team during operations.
- Maintain proper documentation and logs for application issues and their resolutions.
- Coordinate with application vendors in cases involving product bugs or enhancement requirements.
- Follow up with vendors to ensure timely resolution of application issues.
- Own application-related calls, problems, and incidents assigned through the IT service desk system.
- Investigate and analyze application problems and coordinate with relevant teams to resolve them.
- Update issue statuses and provide resolution information to facilitate incident closure.
- Schedule, plan, and execute the installation and testing of new products, upgrades, patches, and application improvements.
- Gather system enhancement requests, data extraction requests, and reporting requirements from system users.
- Work with the Information Technology team to develop detailed technical requirements and specifications.
- Monitor banking systems’ performance, capacity, and availability.
- Conduct performance tuning and troubleshooting of network-related problems.
- Escalate technical problems to vendors where necessary.
Business Behaviours
Passion
Committed to excellence, delivering outstanding results, and making a positive impact on customers and stakeholders.
Teamwork
Collaborates with colleagues, demonstrates mutual respect, and embraces diverse perspectives to achieve shared success and deliver greater value to the Bank.
Integrity
Upholds honesty, transparency, and accountability while ensuring ethical practices in every action.
Innovation
Embraces creativity and forward-thinking, continually seeking new solutions to enhance customer experience and drive business growth.
Qualifications, Experience and Competencies
- Bachelor’s degree in Information Technology, Computer Science, Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, or a related field.
- Certification in an IT-related course is an added advantage.
- Practical training in IT-related short courses.
- Minimum of 2 years’ experience working in an IT department within a busy organization.
- Advanced knowledge of dockerization and containerization.
- Advanced knowledge of Unix/Linux operating systems.
- In-depth experience with SQL and Database Management Systems (DBMS), including Oracle, SQL Server, PostgreSQL, and MySQL.
- In-depth experience with Windows operating systems.
- Programming experience in languages such as Python, C#, PHP, JavaScript, Java, or similar.
- Ability to troubleshoot and resolve user problems.
- Knowledge of scripting.
Application Procedure
Applicants should submit the following documents:
- Cover Letter.
- Detailed CV.
- Copies of academic documents.
All documents should be combined into one file.
Online applications should be addressed to:
Chief People & Strategy Officer
Pearl Bank Uganda Ltd
Applications should be sent by email to:
Email Subject: Applications Support Officer
Only shortlisted candidates will be contacted.
Pearl Bank Uganda Ltd is an equal opportunity employer.
Application Deadline
Friday, 2nd October 2026 at 5:00 PM
- Click the GREEN BUTTON “APPLY FOR THE JOB“
- You will be re-directed to the Source/Application Procedure.
- Read the Job description attached.
- Apply using the Instructions Provided.
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