Receptionist
Full time @NFT Consult Uganda posted 2 hours ago in Administration Shortlist Email JobJob Detail
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Job ID 28755
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Career Level Officer
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Experience 2 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Reports To: Account Relationship Manager
Job Summary:
The primary role of a Receptionist is to be responsible for greeting visitors and delivering exceptional customer service assistance. By answering calls and fielding them accordingly, addressing visitor queries and needs, and providing an overall welcoming environment.
Key Job Functions:
- To conduct outbound calls back to ascertain customer satisfaction.
- Build internal and external business relationships to support effective information sharing in the business.
- To ensure database maintenance and cleansing by entering correct and complete customer information
- Attend promptly to customers’ inquiries and clarify the information as well as forward requests to other departments.
- Receive all customer inquiries to the business and support effective handling through escalation to the supervisor where necessary and ensure timely feedback to the customer6.
- Carry any other duties as and when assigned to you.
- Assisting clients in finding their way around the office.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
Experience, Skills And Qualifications:
- Bachelor’s degree in Business Administration or any other Business related discipline
- Experience as a customer service representative at a call center or other environment with many customers.
- Credit in Math and English at O level is a MUST.
- Customer and Personal Service skills
- Product and Service Knowledge
- Good Computer Skills
- Good communication skills
- Interpersonal Skills
- Problem Resolution Skills
- Personal, Social & Approachable Positive Attitude and Active learning Social perceptiveness
- Innovation and Change Management
- Click the GREEN BUTTON “APPLY FOR THE JOB“
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- Read the Job description attached.
- Apply using the Instructions Provided.
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