BANKING OFFICERS (TELLERS AND CUSTOMER SERVICE OFFICERS) (06)
Full time @Salaam Bank Limited posted 1 week ago in Administration Shortlist Email JobJob Detail
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Job ID 28771
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Career Level Officer
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Experience 2 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
BANKING OFFICERS (TELLERS AND CUSTOMER SERVICE OFFICERS) (06)
Organization: Salaam Bank Ltd
Duty Station: Mbale, Uganda
Number of Vacancies: 6
Application Deadline: 31st October 2026
About the Employer
Salaam Bank Ltd is a financial institution providing banking services to individuals and businesses. The bank depends on efficient transaction processing, accurate financial records and professional customer service to meet customers’ banking needs.
About the Role
Banking Officers will support daily banking operations through transaction processing and customer service. The vacancies cover Teller and Customer Service Officer functions.
Tellers will handle customer transactions, including deposits, withdrawals and other authorised banking services, while maintaining accuracy and accountability. Customer Service Officers will assist customers with account-related enquiries, banking procedures, service requests and complaints, ensuring that customers receive timely and professional assistance.
Key Duties and Responsibilities
Teller Functions
- Process authorised customer transactions accurately and efficiently.
- Receive and pay out cash in accordance with established procedures.
- Verify transaction details and supporting documentation.
- Maintain accurate cash records and balance transactions at the end of the working day.
- Identify and report discrepancies or suspicious transactions.
- Follow applicable cash-handling, security and compliance procedures.
Customer Service Officer Functions
- Welcome customers and respond to banking enquiries.
- Provide guidance on available banking products and services.
- Assist customers with account opening procedures and account-related requests.
- Receive, document and help resolve customer complaints.
- Maintain accurate customer information and service records.
- Direct customers to the appropriate departments when necessary.
General Responsibilities
- Maintain confidentiality of customer and banking information.
- Follow internal policies and applicable banking regulations.
- Support customer acquisition and retention initiatives.
- Work collaboratively with colleagues to achieve branch objectives.
- Promote professional service delivery and a positive customer experience.
Application Procedure
Interested candidates should submit their applications in PDF or Word format to recruitment@salaambank.co.ug.
The email subject line must clearly state the specific job title being applied for: Teller or Customer Service Officer.
Deadline: 31st October 2026.
Note: Only shortlisted candidates will be contacted.
- Click the GREEN BUTTON “APPLY FOR THE JOB“
- You will be re-directed to the Source/Application Procedure.
- Read the Job description attached.
- Apply using the Instructions Provided.
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