Corporate Communications and Customer Experience Manager

Job Title

Corporate Communications and Customer Experience Manager

Organisation

CoRSU Hospital

Department

CEO’s Office

Reports To

Chief Executive Officer

Number of Vacancies

Employment Type

Full-time

About CoRSU Hospital

CoRSU Hospital is Uganda’s leading health facility for orthopedic, plastic, and reconstructive surgery, and comprehensive rehabilitation services for children and adults living with disabilities. Over the years, CoRSU Hospital has supported more than 100,000 people with comprehensive rehabilitation services.

Overall Job Objective

To design, review, and improve client experiences across all customer touchpoints within the Hospital while creating a hospital-wide customer-centric culture. The role is also responsible for public relations activities and effective communication with stakeholders, media, and the public through traditional and digital media platforms.

Key Responsibilities

Client/Customer Experience

Develop a clear understanding of client needs to improve customer experience and retention.
Develop and implement strategies to enhance customer satisfaction and retention.
Create and manage customer value metrics for service prioritization.
Conduct routine customer satisfaction surveys and use findings for continuous improvement.
Support the Hospital in adopting a customer-centric culture.

Communications

Develop and execute communication plans in line with the Hospital Communication Strategy.
Manage and regularly update the CoRSU website.
Utilize social media platforms to educate the public about CoRSU’s operations, projects, achievements, and initiatives.
Oversee social media campaigns and evaluate their effectiveness.
Manage media relations.
Write and distribute news releases, reports, research findings, and training publications.
Ensure customer care and public relations data is captured and analyzed.
Monitor media information relevant to CoRSU and coordinate official responses where necessary.
Participate in writing and editing publications, speeches, articles, success stories, and reports.
Support production of publicity materials, brochures, calendars, annual reports, videos, photographs, films, and multimedia content.

Marketing and Branding

Develop and manage publicity campaigns and promotional materials.
Maintain brand identity across all customer and stakeholder touchpoints.
Coordinate annual reputation and brand surveys.

Team Management

Supervise front desk customer care staff and other assigned personnel.
Develop and implement staff KPIs.
Support staff in developing work plans and track progress.
Recommend and coordinate staff development initiatives.
Provide coaching and mentorship.
Conduct quarterly performance reviews.
Manage staff administration matters including leave and travel approvals.
Approve expenditures according to delegated authority.
Provide weekly departmental feedback to the CEO.

Reporting

Prepare and submit regular corporate communication reports to Management and the Board.

Financial Management

Develop departmental budgets.
Monitor and control expenditure.
Identify opportunities for improved efficiency.

Risk Management

Conduct risk assessments for strategies and develop mitigation plans.

Compliance

Ensure compliance with CoRSU corporate communication policies and regulatory requirements.
Adhere to all CoRSU policies and procedures.

Qualifications

Bachelor’s degree in Marketing, Communications, or a related field from a recognized institution.
Professional certification in Public Relations, Marketing, or equivalent.

Experience

Minimum of five (5) years’ relevant experience in a similar role.

Key Competencies and Skills

Integrity.
Professionalism.
Self-confidence.
Resilience and tenacity.
Leadership.
Accountability.
Strategic influence.
Crisis management.
Research techniques and digital tools management.
Project management.
Stakeholder management and public relations.
Communication skills.
Organizational skills.
Analytical skills.
Budget management.
Innovation and creativity.

Personal Attributes

Customer-focused mindset.
Creativity.
Attention to detail.
Strong business acumen.
Decisiveness.

How to Apply

Qualified persons should submit:

Detailed CV.
Cover letter.
Copies of academic qualifications.

Applications should be addressed to:

The Head of Human Resources
CoRSU Hospital
P.O. Box 46, Kisubi

Or email applications to:

recruitment@corsuhospital.org

Application Deadline

Friday, 3rd July 2026 (Midnight)

Shortlisted candidates will be contacted for interviews by 31st July 2026.

CoRSU is an Equal Opportunity Employer. Qualified Persons with Disabilities (PWDs) are encouraged to apply.