Customer Service Executive

Full time @ESL UGANDA LIMITED posted 2 days ago in Transport
  • Post Date : October 26, 2025
  • Apply Before : November 3, 2025
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Job Detail

  • Job ID 75465
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

MAIN DUTIES & RESPONSIBILITIES
  • Verify all documents on accuracy and adequacy for clearance purposes before file opening or dispatching to destination for further clearance.
  • Open relevant files and track shipment arrival.
  • Coordinating with operations teams both Malaba, Kampala and Mombasa for seamless operation.
  • Timely updates to customers regarding shipment status through Daily Status Reports (DSR).
  • Receiving pre-alert clearance documents from clients.
  • Updating files online using SharePoint for proper archiving.
  • Dispatching and monitoring operation couriers for documents.
  • Preparing chronologies for shipments with storage charges.
  • Availing and ensuring all files have necessary documents before submitting them to finance for invoicing.
  • Conducting customer survey feedback survey.
  • Following up with transporters/drivers carrying the consignments of the clients.
  • Requesting T1S/Exit notes from the System.
  • Monitoring release of shipments in URA system.
  • Ensuring hard copies of files are archived properly for proper retrieve once required.
  • Consistently update the import and export registers.
  • Prompt response to RFQs from clients and potential clients.
  • Proactively attend to customer issues to avoid complaints. Where complaints arise, ensure resolution and escalations where necessary.
  • Send periodic updates to clients on legislative (regulatory) changes affecting their shipments.
  • Proactive communication with relevant stakeholders involved.
  • Visit clients served at least once in three months and get feedback.
  • Ensure the Standard Operating procedures are strictly adhered to.
  • Submission of weekly and monthly Customer service reports to Head of Operations.

 

Other Tasks:

  • Participate in trade shows, fairs, and promotions.
  • Arrange customer workshops to ensure ESL brand is reinforced with customers.
  • Maintains up-to-date understanding of industry trends and technical developments that affect target markets.
  • Actively participate in customer satisfaction surveys.

QUALIFICATIONS:

  • Diploma/Degree in Clearing & Forwarding, Business Administration, Transport & logistics, or related course.
  • EACFFPC certification is an added advantage.
  • Minimum 2 years relevant Experience in the logistics industry.

COMPETENCIES AND SKILLS:

  • Proficient in Ms. Word & Excel workbooks.
  • Conversant with the Customs Procedures.
  • Product Knowledge.
  • Problem solving & conflict resolution.
  • Documentation skills.
  • Customer service and interpersonal skills.
  • Time management.
  • Team player.
  • High integrity.
  • Self-driven.

 

 

Application Procedure

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  • Apply with the Application instructions provided.

Important Notice:                                                                    

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Application ends in 5d 15h 47min

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