Front Office Receptionist
Full time @K Hotels Entebbe posted 28 minutes ago in Management Shortlist Email JobJob Detail
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Job ID 21428
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Job Title: Front Office Receptionist
Job Summary
Serve as the primary face of the hotel, delivering exceptional customer service while managing guest check-ins, check-outs, and inquiries to ensure a seamless arrival and stay experience.
Serve as the primary face of the hotel, delivering exceptional customer service while managing guest check-ins, check-outs, and inquiries to ensure a seamless arrival and stay experience.
Key Responsibilities
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- Welcome guests warmly and handle the check-in and check-out process.
- Manage room reservations, cancellations, and walk-in requests efficiently.
- Answer incoming calls, route messages, and respond to guest emails.
- Process guest payments, verify billing details, and maintain cash drawer accuracy.
- Provide accurate information about hotel amenities, local attractions, and dining.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Resolve guest complaints promptly with a professional and helpful attitude.
Qualifications and Requirements
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- Experience: 2–3 years of experience in the hotel industry required.
- Education: Diploma or Degree in Hospitality Management or related field.
- Proficient in Hotel Property Management Systems (PMS) and MS Office.
- Excellent verbal and written communication skills.
- Fluent in English; knowledge of additional languages is a plus.
- Professional appearance, warm grooming standards, and strong interpersonal skills.
How to Apply
Interested candidates who meet the requirements should send their CV, application letter, and a passport-size photo to:
📧 careers@khotels.ug
📧 careers@khotels.ug
Application Deadline: 30th May, 2026.
Important Procedure
- Click the GREEN BUTTON “APPLY FOR THE JOB“
- You will be re-directed to the Source/Application Procedure.
- Read the Job description attached.
- Apply using the Instructions Provided.
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Application ends in 9d 8h 16min
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