National Key Accounts Manager
Full time @Dalilang Foods & Beverages posted 3 weeks ago in Production Shortlist Email JobJob Detail
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Job ID 27675
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Career Level Officer
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Experience 2 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Details
- Closing Date:
- 2026/10/29
- Reference Number:
- DALI-2026-0010
- Job Title:
- National Key Accounts Manager
- Job Category:
- Sales
- Job Type:
- Full Time
- Location, Town / City:
- Namanve, Mukono
Job Description
- Provide end to end management of commercial relationships with major supermarket chains, wholesalers, and institutional buyers across Uganda.
- Drive revenue tracking, customer satisfaction, and commercial target delivery while ensuring operational coordination across internal supply, quality, and logistics functions.
Key Duties & Responsibilities
- Manage commercial relationships and business terms with key supermarket chains, wholesalers, and institutional buyers.
- Translate commercial targets and customer orders into prioritized daily and weekly operational schedules.
- Supervise the accounts team by setting clear work expectations, allocating duties, and monitoring task execution.
- Resolve customer escalations, stock shortages, service failures, and quality deviations quickly while safeguarding product integrity.
- Ensure strict adherence to approved commercial procedures, authorization limits, stock controls, and safety standards without resorting to informal workarounds.
- Coordinate cross functionally with production, warehouse, and dispatch teams to prevent order fulfillment delays and downstream bottlenecks.
- Maintain accurate, traceable, and up to date customer records, trade agreements, performance trackers, and reporting documents.
- Monitor sales metrics, account profitability, and operational performance to implement continuous improvements in service and cost management.
Skills
- Key account negotiation and commercial relationship management
- Trade marketing and revenue tracking
- Customer relationship management systems and digital record keeping
- Operational planning, problem solving, and cross functional coordination
- Team supervision, performance coaching, and operational discipline
Education Qualifications & Experience
Education Qualifications
- Bachelor’s Degree, Higher Diploma, or Ordinary Diploma in Commerce, Marketing, Business Administration, Operations Management, Supply Chain, Procurement and Logistics, Accounting, or a closely related discipline.
- Technical or professional route via relevant TVET, UBTEB, or recognized supervisory, safety, and quality certifications combined with substantial practical experience.
- Equivalent accredited international qualifications in directly related commercial, technical, or management fields.
Experience
- 5+ years managing key retail and wholesale accounts in Uganda.
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