Receptionist / Cashier – Healing Grace Medical Center

• Job Title: Receptionist / Cashier
• Location: Namutumba Community, Uganda
• Department: Health
• Reports To: Clinical Officer
• Status: Full-Time
• Start Date: January 2027
• Number of Positions: 1
• Application Deadline: 11 September 2026

About AsOne Ministries

AsOne Ministries is a Christ-centered, non-profit organization committed to making disciples of Jesus and creating sustainable solutions in education, enterprise, health, and agriculture.

The organization exists to end spiritual, relational, and economic poverty one community at a time by investing in holistic development in rural and underserved communities across Uganda. Its mission is rooted in personal and communal transformation that reflects the love and truth of Christ.

Position Summary

The Receptionist/Cashier serves as the first and last point of contact for patients and visitors at Healing Grace Medical Center.

The role is responsible for welcoming patients, managing appointments and patient flow, accurately handling payments and cash transactions, and maintaining clear financial and patient records. The successful candidate must demonstrate honesty, accuracy, confidentiality, and warm, Christ-centered customer care.

Key Responsibilities

Reception & Front Desk Responsibilities

• Welcome and receive patients, visitors, and callers warmly and professionally.
• Direct patients and visitors to the appropriate service point.
• Register new patients and update existing patient records accurately.
• Manage appointments, walk-ins, and patient queues.
• Answer phone calls and respond to inquiries promptly and courteously.
• Direct calls to the appropriate staff members when necessary.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Coordinate with clinical staff to ensure patients are attended to promptly.
• Communicate delays to patients with patience and courtesy.
• Provide accurate information about clinic services, operating hours, fees, and procedures.
• Handle sensitive patient information and inquiries with discretion and confidentiality.

Cashier & Financial Responsibilities

• Receive and process payments for consultations, treatments, tests, and medications.
• Issue receipts for every payment received.
• Maintain accurate daily cash records.
• Reconcile cash collected against receipts issued at the end of each shift.
• Prepare and submit daily cash reports and banking summaries.
• Safely handle, count, and store cash.
• Follow all required cash-security procedures.
• Process refunds, waivers, and fee adjustments only when properly authorized.
• Support basic petty cash management and record-keeping as directed.
• Immediately report cash discrepancies, suspected fraud, or other financial irregularities.

Administrative Responsibilities

• Maintain accurate and confidential patient and financial records.
• Organize and file patient registration forms, receipts, and financial documents.
• Ensure records are easy to retrieve when required.
• Support the preparation of daily, weekly, and monthly patient attendance and revenue reports.
• Monitor reception office supplies and stationery.
• Ensure compliance with clinic policies, financial procedures, and data protection standards.
• Assist with documentation required for audits, inspections, and visits by health authorities or partners.

Customer Care

• Greet every patient and visitor warmly and respectfully.
• Create a positive first impression of the clinic.
• Listen carefully to patients’ needs and concerns.
• Respond with patience, empathy, and professionalism.
• Handle complaints, billing disputes, and frustrations calmly.
• Escalate complex concerns to the Clinic Manager when necessary.
• Explain fees and payment procedures clearly to patients.
• Show additional patience and sensitivity toward elderly, anxious, or distressed patients.
• Protect patient dignity and privacy.
• Maintain confidentiality of personal, medical, and financial information.
• Follow up respectfully regarding outstanding balances or missed appointments.
• Demonstrate Christ-like kindness, patience, and integrity in all interactions.

Collaborative & Team Duties

• Work closely with clinical staff, the Clinic Manager, and Finance Officer.
• Support smooth coordination between patient flow, service delivery, and billing.
• Communicate promptly with colleagues regarding patient needs and urgent cases.
• Communicate financial matters requiring attention to the appropriate staff.
• Participate in staff meetings, devotions, fellowships, and outreach initiatives.

Professional Development

• Pursue continuous personal and professional growth in customer service and financial handling.
• Attend relevant training in customer care, cash handling, and record management.
• Stay updated on clinic policies, procedures, fees, and available services.

Other Duties

• Perform additional duties assigned by the Clinic Manager or administration as required.

Required Qualifications & Experience

• Diploma in Front Office Management, Business Administration, Accounting, or a related field.
• Minimum 1–2 years of experience in a receptionist, cashier, or front-office role.
• Experience in a healthcare or service-oriented environment is preferred.
• Basic knowledge of cash handling, bookkeeping, or accounting procedures.
• Personal Christian faith and commitment to Christ-centered service is an added advantage.

Behavioral Competencies

• Warm, friendly, and welcoming personality.
• Genuine passion for serving people.
• High level of honesty, integrity, and trustworthiness.
• Strong ability to handle cash and confidential information responsibly.
• Patient, calm, and composed under pressure.
• Strong attention to detail.
• High level of accuracy in record-keeping and cash handling.
• Excellent verbal communication skills.
• Strong interpersonal skills.
• Professional and respectful approach to patients and colleagues.

Technical Competencies

• Proficiency in cash handling and payment processing.
• Ability to perform daily cash reconciliations.
• Competence in patient registration and appointment scheduling.
• Good record-management skills.
• Basic computer literacy.
• Ability to perform accurate data entry.
• Ability to use basic record-keeping or billing systems.
• Ability to maintain confidentiality in a busy, customer-facing environment.

Equal Opportunity Statement

AsOne Ministries is an equal opportunity employer. All qualified applicants will be considered without discrimination on any protected grounds.

Personal data will only be used for recruitment purposes and protected under the Data Protection Act.

Important: AsOne Ministries does not charge any fees at any stage of recruitment. Report any such requests immediately.

Application Requirements

Interested candidates should submit:

• Updated CV.
• Cover letter.
• National ID.
• Proof of professional certification.

How to Apply

Applicants should apply online through the AsOne Ministries careers page:

Apply Online – AsOne Ministries Careers

Email: hr@asoneafrica.org

Application Deadline: 11 September 2026