Reservations & Ticketing – BJM

Full time @Uganda Airlines posted 3 days ago in Transport
  • Post Date : October 7, 2025
  • Apply Before : October 21, 2025
  • 0 Click(s)
  • View(s) 6
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Job Detail

  • Job ID 63293
  • Career Level  Officer
  • Experience  4 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

Job Purpose:
Uganda Airlines is seeking a professional and customer-focused Reservation & Ticketing Agent based in Burundi. The role involves making and confirming passenger reservations, issuing tickets, handling payments, and providing assistance to passengers with special needs. The agent will also promote Uganda Airlines products to generate revenue and support operational efficiency.

Key Responsibilities:

  • Make and confirm reservations for passengers using flight timetables, airline manuals, and reference guides.
  • Perform flight firming checks to maximize utilization and minimize no-shows.
  • Issue tickets and Passenger Travel Advisories, quoting correct fares.
  • Advise passengers on schedule changes, cancellations, or confirmations.
  • Maintain inventory of available passenger space and communicate changes to load control and other stations.
  • Ensure sales reports are closed timely and accurately.
  • Assist travel agents with seat confirmations, upgrades/downgrades, and handle Miscellaneous Charges Orders (MCOs) and refunds.
  • Respond to emergencies or operational disruptions affecting airline operations.
  • Support succession planning through personal development and training of other employees.
  • Promote Uganda Airlines products and services to generate revenue.
  • Perform other duties as assigned by Management.

Minimum Qualifications & Experience:

  • Certificate in IATA (mandatory).
  • Diploma in Sales & Marketing .
  • Knowledge of Computer Reservation Systems and IATA processes (advantage).
  • High computer proficiency.
  • Minimum 2 years of relevant work experience (advantage).
  • Sound understanding of mathematics and world geography.
  • Strong customer service skills, integrity, resilience, and teamwork.
  • Proactive, results-oriented, warm, friendly, self-motivated, and presentable.
  • Excellent communication and interpersonal skills.

Eligibility:

  • This position is open only to Burundi nationals.

 

 

Application Procedure

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Application ends in 11d 13h 20min

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