Service Head
Full time @NFT Consult Uganda posted 5 days ago in Administration Shortlist Email JobJob Detail
-
Job ID 26764
-
Career Level Officer
-
Experience 2 Years
-
Gender Both
-
Industry Administration
-
Qualifications Degree Bachelor
-
Job Type Full time
Job Description
Location: Kampala, Uganda
Reports To: General Manager – Uganda Operations
Employment Type: Full-time
Company Overview
Our client is a leading player in Uganda’s automotive and mobility sector, with a strong presence in the motorcycle market. The organization specializes in the distribution and retail of motorcycles, spare parts, after-sales services, local motorcycle assembly, and asset financing, supported by a growing branch and distribution network across Uganda. Its financing business provides customers with access to motorcycle finance and is expanding into smartphone financing, creating an integrated business across mobility, retail, and financial services.
Position Summary
The Service Head will be responsible for leading and managing after-sales service operations across the company’s branch and workshop network. The role will ensure high workshop standards, efficient service delivery, strong technical capability, customer satisfaction, and effective management of mechanics and service teams across Uganda.
Duties and Responsibilities:
- Lead all after-sales service operations across the branch network, ensuring consistent workshop quality, service standards, turnaround times, and customer satisfaction.
- Lead and coordinate two Regional Service Managers Central and Upcountry responsible for workshops within their respective zones, working closely with the Regional Managers.
- Identify service and workshop bottlenecks and implement practical improvements to increase efficiency, throughput, and service quality.
- Manage senior mechanics and mechanic teams, ensuring effective workforce planning, performance management, training, and continuous technical development.
- Plan and coordinate service camps and other after-sales service initiatives to increase customer engagement and service uptake.
- Develop and maintain standardized workshop processes, service procedures, and technical standards across the network.
- Own the warranty process, ensuring timely assessment, processing, resolution, and escalation management.
- Monitor key service performance indicators and take corrective action where workshops are not meeting required standards.
- Travel regularly across branches and workshops to assess performance, support teams, and ensure consistent implementation of service standards.
Qualification and Experience
- 6–10 years of progressive experience in automotive after-sales, workshop, or service management, preferably within the two-wheeler/motorcycle sector.
- Proven experience managing workshops, mechanics, and technical teams at scale.
- Strong technical knowledge and practical understanding of motorcycle/automotive servicing and workshop operations.
- Demonstrated ability to improve workshop efficiency, service turnaround, and customer satisfaction.
- Strong leadership and people-management skills, with the ability to train, develop, and motivate a large mechanic workforce.
- Good understanding of warranty management, service standards, and after-sales processes.
- Willingness and ability to travel regularly across the branch and workshop network.
- Click the GREEN BUTTON “APPLY FOR THE JOB“
- You will be re-directed to the Source/Application Procedure.
- Read the Job description attached.
- Apply using the Instructions Provided.
Disclaimer Notice:
- No payments should be made during the application process.
- The Scholar Jobline Doesn’t recruit on behalf of the Employer
- If you need assistance, ask for help in the whatsApp Group.
Daily Updates:
- If you do not have a whatsApp group for the latest job updates, CLICK HERE TO JOIN
- The Scholar Jobline Whatsapp Community has jobs, internships, freelancing gigs and volunteering Opportunities.
- CLICK HERE TO JOIN THE CHANNEL
- INFORM OTHERS ABOUT THIS
Oher Resources:
- Images and Newspaper job Updates are shared on tiktok
- Interview Guides & Aptitude Test manuals are downloadabe on The Scholar Listings
- Employable skills tutorials & career webinars are downloadabe on The Scholar Podcasts
- Career Insights and industry updates are on The Scholar Magazine
