Collections Officer
Full time @DONSWIFT posted 33 minutes ago in Human Resource Shortlist Email JobJob Detail
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Job ID 28890
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Human Resource
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Key Responsibilities
- Loan Recovery & Collections • Follow up on overdue loan accounts via calls, texts, emails, and in-person visits. • Negotiate repayment plans with delinquent clients in line with company policy. • Ensure timely collection of arrears, penalties, and outstanding balances. • Issue demand notices and reminders in line with company guidelines. Field Follow-Ups & Client Engagement • Conduct in-person visits to clients’ homes, workplaces, or business premises for follow-up and recovery. • Verify continued possession, location, and conditon of vehicles held as collateral. • Maintain detailed field visit reports and records of client interactions. Collateral Management & Repossession Support • Identify high-risk accounts and recommend repossession when recovery efforts fail. • Coordinate with approved repossession agents, bailiffs, auctioneers, or legal officers. • Ensure repossession activities comply with Ugandan law and company procedures. • Maintain accurate records of repossessed vehicles and their recovery status. Account Monitoring & Reporting Maintenance • Monitor the assigned loan portfolio and ageing reports daily. • Prepare and submit daily, weekly, and monthly recovery performance reports. • Promptly escalate problem accounts and fraud-related cases. Compliance & Ethical Conduct • Ensure all recovery ac ons comply with Ugandan law and company policies. • Treat every client with dignity and professionalism.• Avoid harassment, inmida on, and unlawful recovery practices. • Protect client data and maintain confiden ality. Collaboration & Internal Support • Collaborate closely with Credit Officers, Operations, Legal, and Field Teams. • Share feedback on loan quality and risk trends observed in the field. • Help con nuously improve recovery strategies and policies.
Education & Requirements
Education: • Diploma or degree in Finance, Banking, Business Administration or a related field.
Additional Details
- • At least 1 year of experience in collections, credit recovery or lending.• Strong negotiation and communication skills, with a professional and ethical approach to client engagement, and willingness to travel frequently.
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Application ends in 9d 5h 5min
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