Head of Agency
Full time @DONSWIFT posted 1 week ago in Human Resource Shortlist Email JobJob Detail
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Job ID 28466
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Career Level Officer
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Experience 3 Years
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Gender Both
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Industry Human Resource
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Key Responsibilities
- StrategyTranslate strategy into actionable steps for growth, implementing department-wide goal setting, performance management, and annual sales & operations planning.Establish, implement, and communicate the strategic direction of the agency’s operational and sales goals, collaborating with other divisions and departments.Ensure that departmental decisions, project plans, and budgets such as those for staffing, development, and team execution are aligned.Ensure all department strategies are aligned to the Board approved budgets, ensuring optimal and efficient use of resources within the Company.Promote the use of industry leading trends and technologies.Proactively partner with distribution leadership and external agencies to improve presence, solve challenges, and gather the feedback to continually improve the customer experience driving critical value creation and competitive differentiation in the marketplace. SalesOutline objectives in key target areas such as sales volume, market share, distribution channels and profit margins.Collaborate with members of the Marketing team to penetrate key markets.Define the approach for the overall sale of new business and account retention.Develop a comprehensive sales and distribution strategy to maximise sales opportunities.Direct the Agency Sales Team in generating proposals that define a clear path to client satisfaction and revenue growth.Establish customer relationship management (CRM) systems and guidelines to manage customer relationships.Foster relationships with new partners to achieve desired revenue.Leverage innovations to maximise revenue of traditional and digital assets and products.Promote positive relationships with major customers to understand their needs.Provide advice when preparing bid documents and integrated proposals for key accounts.Provide input on the sales incentive structure and key performance indicators to help monitor targets. OperationalDeveloping sales & distribution policies that improve and promote performance, vision and culture.Identifying opportunities to improve efficiency and reduce costs in order to support organizational goals.Identify, recommend, and implement new processes, technologies, and systems with the goal of improving the use of resources and materials.Implement risk management strategies to ensure that the risk carried by the Department is appropriate.Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out.Leverage the advantages of bringing together operational expertise and drive through more efficient ways of working.Coordinating the efforts of the different operational areas to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.Rebalancing resources between different areas, e.g., reallocating headcount or budgets, but within overall approved resources for the year.Benchmarking productivity of the Company’s Agency Department against industry standards and create measures to improve productivity. Leadership and PeopleTo provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.Building the team and ensure adequate succession planning throughout the organization.Stakeholder EngagementRepresent the Department in senior leadership discussions, board meetings, and external forums, providing insights on agency and branch performance.Lead discussions on agency expansion, branch optimization, and customer service improvements, ensuring alignment with industry best practices.Build and maintain relationships with external stakeholders, including regulators, brokers, and industry partners, to enhance agency and branch credibility.
Additional Details
- Academic QualificationsMasters in Business Administration, Strategy, Finance or any other related course.Bachelor’s Degree in Business or related fields. Professional CertificationsDIU/LOMA/ACII Qualification or equivalent. Key CompetenciesAgency & Branch Leadership Regulatory & Compliance ExpertiseAnalytical & StrategicCollaboration & Stakeholder EngagementProcess Improvement & InnovationEthical Integrity & ProfessionalismCustomer-Centric LeadershipTeam Leadership & Development Relevant ExperienceMinimum of 15 years of experience in Sales/Business Development.Have experience in operating in complex business environments and/or regulated sectors and have the personal qualities to develop strong stakeholder relationships.Demonstrate ‘best in class’ knowledge of technology, change, process improvement and operational management in relevant businesses.Key Deliverables for this PositionEffective agency leadership.High-performing agency network driving sales growth and customer acquisition.Efficient and customer-centric branch operations achieving revenue and service targets.Strategic plans expanding agency reach and optimizing branch performance.Data-driven insights supporting agency and branch decision-making.Full compliance with Insurance Regulatory Authority, Data Protection Act, and other regulatory standards.Seamless collaboration with key departments to support agency and branch alignment.Optimized processes leveraging digital tools to enhance agency and branch efficiency. Key InterfacesInternalMarketingProduct & StrategyUnderwritingCustomer ServiceFinanceInformation Technology ExternalInsurance Regulatory AuthorityBrokersAgentsCustomersHealthcare Providers
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