Reports to: Head of Sales
Location: Kampala, Uganda
Company Overview
Our client is a leading automobile company in Uganda, dedicated to delivering top-tier automotive solutions and an unmatched customer experience. They pride themselves on professionalism, efficiency, and maintaining long-term relationships with our corporate and individual clients.
Role Purpose
The Customer Service Advisor & Sales Administrator will serve as the first point of contact for our showroom visitors and a vital backbone for our commercial team. This hybrid role requires a dynamic professional who blends exceptional hospitality and client relationship skills with meticulous administrative efficiency. You will be responsible for welcoming showroom guests, driving customer follow-ups, and managing critical sales operations such as CRM updates and tender/bid preparations.
Key Responsibilities
1. Showroom Reception & Customer Advisory
- First Impressions: Warmly welcome and receive all walk-in customers visiting the Showroom, creating an upscale and professional first impression.
- Customer Inquiry Management: Understand customer needs, provide initial product/vehicle overviews, and smoothly transition clients to the appropriate Sales Executives.
- Follow-Up Management: Proactively follow up on showroom prospects via phone calls and emails to maintain engagement and assist in moving them through the sales funnel.
2. Sales Administration & CRM Management
- CRM Data Integrity: Manage and update the company’s Customer Relationship Management (CRM) system diligently, ensuring all lead interactions, details, and pipelines are accurately logged.
- Bid & Tender Preparations: Assist the commercial team in compiling, formatting, and preparing official bid documents, expressions of interest, and corporate proposals for vehicle supply and maintenance contracts.
- Sales Documentation: Maintain accurate records of sales administrative workflows, vehicle specifications, and pricing structures.
- General Sales Support: Provide comprehensive backend administrative support to the sales and management teams to streamline daily showroom operations.
Profile Requirements
Education & Experience
- A bachelor’s degree in engineering, business administration, Marketing or any related field.
- A minimum of 2–3 years of experience in a customer-facing role (e.g., Customer Service, Front Desk) combined with strong administrative duties.
- Prior experience in the automobile industry is highly desirable.
- Proven familiarity with utilizing CRM systems is an added advantage.
Key Skills & Competencies
- Communication & Presentation: Exceptional verbal and written English communication skills. A polished, professional presence suited for a premium corporate showroom environment.
- Administrative Meticulousness: Highly organized with a strong attention to detail, particularly in document formatting and bid packaging.
- Proactivity & Drive: Comfort with making outgoing follow-up calls and nurturing customer relationships.
- Tech-Savviness: Proficiency in MS Office Suite (Word, Excel, PowerPoint) and modern digital productivity tools.
How to Apply:
Interested and qualified candidates should send their updated resume and a cover letter detailing their relevant experience and qualifications to applications@m-forte.co.ug by Friday 10th July 2026. Please clearly state “Customer Service Advisor & Sales Administrator ” in the subject line of your email.
