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Freight Agent

Full time @Uganda Railway Corporation posted 39 minutes ago in Government Email Job

Job Detail

  • Job ID 23541
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Administration
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

Job Title

Freight Agent

Grade

RG6

Reports To

Freight Operations Officer

Number of Vacancies

Three (03)

Job Purpose

The Freight Agent is responsible for providing efficient freight booking, customer support, cargo coordination, and documentation services to facilitate the safe, timely, and cost-effective movement of goods through Uganda Railways Corporation’s rail and marine freight services. The role ensures excellent customer service, accurate freight documentation, effective cargo tracking, and compliance with operational and safety standards.

Key Functions and Responsibilities

Freight Customer Management

  • Receive and respond to customer inquiries regarding freight services, tariffs, schedules, and cargo requirements.
  • Assist customers with freight bookings and provide guidance on suitable transport solutions.
  • Maintain positive customer relationships and resolve customer complaints promptly.
  • Promote URC freight services to existing and prospective customers.

Freight Booking and Documentation

  • Prepare and process freight booking documents, consignment notes, waybills, and related records.
  • Verify cargo details, including weight, type, destination, and handling requirements.
  • Ensure accuracy, completeness, and proper filing of freight documentation.
  • Maintain organized records of freight transactions.

Cargo Coordination

  • Coordinate with operations teams, stations, terminals, wagon controllers, and other stakeholders to facilitate cargo movement.
  • Monitor loading, dispatch, and delivery of consignments.
  • Track cargo status and provide timely updates to customers.
  • Support handling of containerized, bulk, and specialized cargo.

Revenue and Billing Support

  • Assist in preparing freight invoices and maintaining revenue records.
  • Verify freight charges based on approved tariffs.
  • Follow up on customer payments and outstanding accounts.
  • Provide information for revenue reporting and reconciliation.

Compliance and Safety

  • Ensure compliance with URC operational procedures, safety standards, and customer service requirements.
  • Verify that cargo is properly declared, packaged, and handled in accordance with applicable requirements.
  • Report incidents, damages, delays, and operational challenges promptly.

Reporting and Records Management

  • Prepare daily, weekly, and monthly freight performance reports.
  • Maintain customer databases and freight records.
  • Provide operational information to support management decision-making.
  • Participate in audits and performance reviews.

Teamwork and Continuous Improvement

  • Work closely with Freight Operations, Commercial, Engineering, and Terminal teams.
  • Identify opportunities to improve freight service delivery and operational efficiency.
  • Participate in training and continuous professional development programmes.
Expected Outcomes
  • Accurate and timely freight bookings and documentation.
  • Improved customer satisfaction through responsive and professional service.
  • Efficient coordination of cargo movement with minimal delays.
  • Accurate billing and improved revenue collection support.
  • Full compliance with freight procedures, safety standards, and operational requirements.
  • Reliable freight records and performance reporting.
  • Enhanced collaboration across operational and commercial teams.
Qualifications

Academic Qualifications
Applicants should possess:

  • A Diploma in any of the following:
    • Transport and Logistics Management
    • Supply Chain Management
    • Business Administration
    • Commerce
    • Clearing and Forwarding
    • Or a related field from a recognized institution.
Experience
  • Minimum of two (2) years’ experience in freight, logistics, transport operations, customer service, or a related field.
  • Experience in railway, marine, warehousing, or terminal operations is an added advantage.
  • Experience handling cargo documentation and customer service responsibilities.
Knowledge & Technical Competencies
  • Freight and logistics operations.
  • Cargo documentation and waybill processing.
  • Customer relationship management.
  • Freight tariffs and billing procedures.
  • Cargo tracking and shipment coordination.
  • Railway and marine freight operations.
  • Records management and reporting.
  • Microsoft Office applications.
  • Knowledge of transport safety and operational procedures.
Core Competencies
  • Customer service orientation.
  • Communication and interpersonal skills.
  • Attention to detail.
  • Organizational and planning skills.
  • Problem-solving and analytical ability.
  • Teamwork and collaboration.
  • Time management.
  • Integrity and accountability.
  • Adaptability and continuous learning.
Working Environment
  • Office-based with regular interaction at railway stations, freight terminals, warehouses, and customer locations.
  • Requires close coordination with operations, commercial, engineering, and terminal teams to ensure efficient freight movement and customer satisfaction.
  • Operates in a dynamic transport environment requiring accuracy, responsiveness, and adherence to safety and operational standards.
Performance Metrics
  • Accuracy and timeliness of freight bookings and documentation.
  • Customer satisfaction and complaint resolution turnaround.
  • Cargo movement efficiency and delivery performance.
  • Accuracy of freight billing and revenue support.
  • Compliance with freight procedures and safety standards.
  • Quality and timeliness of operational reports.
  • Contribution to freight volume growth and service improvement initiatives.
Application Procedure

All suitable, qualified and interested candidates with the relevant qualifications and experience should send their application letters, curriculum vitae and copies of academic certificates, transcripts, National Identity Card, appointment letters to the current job, together with one (1) recent passport photograph by email to:

recruitment@urc.go.ug

Merge all your documents and send them in one attachment in Word or PDF format not exceeding 2 MB.

OR

Address your application to:

The Managing Director
Uganda Railway Corporation

Hand deliver your application to URC Headquarters.

The closing date for receiving applications is Friday, 24th July, 2026 at 5:00 p.m.

Note
  • Only successful candidates will be contacted.
  • Any form of canvassing will lead to automatic disqualification.
  • Apply for a maximum of two (2) positions only.
  • Beware of fraudsters.
Important Procedure
  • Click the GREEN BUTTON  “APPLY FOR THE JOB“
  • You will be re-directed to the Source/Application Procedure.
  • Read the Job description attached.
  • Apply using the Instructions Provided.
Disclaimer Notice:
  • No payments should be made during the application process.
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