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Manager Service Quality And Compliance

Full time @KCB BANK posted 1 week ago in Management Email Job

Job Detail

  • Job ID 23007
  • Career Level  Officer
  • Experience  3 Years
  • Gender  Both
  • Industry  Healthcare
  • Qualifications  Degree Bachelor
  • Job Type  Full time

Job Description

KEY RESPONSIBILITIES: 

Operational efficiency:

  • Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.
  • Ensure effective and timely resolution of all operational audit issues at the branch.
  • Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions. 
  • Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines.

     

    Service quality:

  • To offer customer satisfaction through operational effectiveness, efficiencies and acceptable turnaround time on all transactions.
  • Timely customer complaint resolution so as to ensure seamless customer experience.

     

Branch administration:

  • Provide an administrative support role to the Branch Manager.
  • Motivate, coach and develop a high performing team.
  • Ensure that Branch service providers are properly introduced, verified and monitored.
  • Ensure Business Continuity and optimal resource allocation/utilization.

     

    Business growth:

  • Generate leads from Back Office transactions to support Business growth.

 

ESSENTIAL SKILLS REQUIRED FOR THIS JOB         

 

    • A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
    • At least 2 years’ experience in Teller, customer service, Back office and sales.
    • Section Head/MLA at least 3 years
    • Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.
    • Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.
    • Strong communications, negotiations and interpersonal skills.
    • Passion for Performance.
    • Self – Drive, Flexibility, Focus and attention to detail.
    • Focus and attention to detail.
    • Open to New Ideas in a rapidly changing Business Environment
Important Procedure
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  • Read the Job description attached.
  • Apply using the Instructions Provided.
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Application ends in 2d 13h 40min

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