About the Client
Our client is a growing organisation operating in the environmental and waste management sector, providing specialised waste management solutions to organisations across Uganda. The organisation is committed to delivering safe, compliant, reliable and environmentally responsible solutions to its clients.
Job Purpose
The Sales Assistant will provide administrative, customer service and operational support to the sales team. The role will assist in lead generation, customer communication, preparation of quotations and proposals, follow-up on sales opportunities, maintenance of sales records and coordination of client-related activities.
Key Responsibilities
- Support the Sales Manager and sales team in implementing sales and business development activities.
- Assist in identifying and researching potential customers and business opportunities.
- Make follow-up calls and communicate with prospective and existing clients as directed.
- Maintain an up-to-date database of prospects, clients and sales leads.
- Assist in preparing quotations, proposals, presentations and other sales documentation.
- Follow up on quotations and proposals submitted to prospective clients.
- Support the team in monitoring tender and business opportunities.
- Assist in preparing documents required for bids and tender submissions.
- Coordinate with internal departments to obtain information required for quotations and proposals.
- Schedule client meetings, appointments and sales visits.
- Maintain accurate records of customer interactions and sales activities.
- Support the preparation of weekly and monthly sales reports.
- Assist with customer onboarding and follow up to ensure a smooth transition after a sale.
- Respond to routine customer enquiries and direct technical or complex enquiries to the appropriate team member.
- Monitor outstanding quotations and follow up with clients as required.
- Assist in maintaining sales files and ensuring proper documentation.
- Support the sales team during client meetings, exhibitions, events and other business development activities.
- Perform any other duties assigned by the Sales Manager or management.
Key Performance Indicators
- Timely and accurate preparation of sales documentation.
- Number of leads generated and followed up.
- Follow-up rate on quotations and proposals.
- Accuracy and completeness of sales records.
- Timely submission of assigned sales support activities.
- Customer response and service levels.
- Contribution to achievement of team sales targets.
Qualifications and Experience
- Diploma or Bachelor’s degree in Business Administration, Marketing, Sales, Commerce or a related field.
- At least 1–2 years of experience in sales administration, sales support, customer service or a similar role.
- Experience supporting a B2B sales team will be an added advantage.
- Exposure to quotations, proposals or tender documentation is desirable.
- Proficiency in Microsoft Office, particularly Word and Excel.
Required Competencies
- Good communication and interpersonal skills.
- Strong customer service orientation.
- Good administrative and organisational skills.
- Attention to detail and accuracy.
- Good follow-up and coordination skills.
- Ability to maintain accurate records.
- Ability to work under pressure and meet deadlines.
- Team-oriented and willing to support colleagues.
- Proactive and willing to learn.
- Professional and confident when interacting with clients.
- High level of integrity and confidentiality.
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