Customer Service & Order Processing Clerk
Full time @Dalilang Foods & Beverages posted 1 day ago in Production Shortlist Email JobJob Detail
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Job ID 27548
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Career Level Officer
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Experience 2 Years
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Gender Both
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Industry Administration
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Qualifications Degree Bachelor
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Job Type Full time
Job Description
Details
- Closing Date:
- 2026/10/29
- Reference Number:
- DALI-2026-0130
- Job Title:
- Customer Service & Order Processing Clerk
- Job Category:
- Sales, Marketing & Field Operations
- Job Type:
- Full Time
- Location, Town / City:
- All sites, Uganda
Job Description
- Receive customer inquiries and orders across multiple communication channels to convert them into accurate sales orders.
- Serve as a reliable coordination link between customers and internal departments including sales, warehouse, dispatch, finance, and transport.
- Support seamless order fulfillment by tracking order progress, handling customer queries, and preparing standard commercial documents.
Key Duties & Responsibilities
- Receive customer orders via telephone, email, messaging systems, or approved online channels and convert them into accurate sales orders.
- Confirm customer identity, product names, quantities, delivery specifications, contact information, and related details.
- Enter orders into the company sales or ERP system utilizing only approved pricing information.
- Check stock availability and delivery schedules, ensuring unconfirmed delivery times are not promised to customers.
- Handle customer inquiries regarding products, orders, invoices, dispatch, and delivery status, referring unresolved questions to appropriate departments.
- Track orders through processing and notify customers of significant delays or updates as instructed.
- Record customer complaints accurately and safeguard the confidentiality of all customer records and commercial data.
- Prepare sales invoices, delivery notes, order confirmations, and related documentation from approved systems.
Skills
- Effective verbal communication, active listening, and telephone etiquette.
- Fast keyboard skills, basic numeracy, and accurate data entry.
- Customer service orientation with the ability to maintain composure when addressing dissatisfied customers.
- Proficiency in record keeping, complaint logging, and order tracking.
- Familiarity with email communication and computer based order or ERP systems.
Education Qualifications & Experience
Education Qualifications
- Degree, Diploma, Certificate, or National Certificate in Business Administration, Marketing, Commerce, Customer Service, Secretarial Studies, Office Management, Communication, Public Relations, Information Technology, Records Management, or related disciplines.
- Vocational office qualification, Uganda Advanced Certificate of Education (UACE), or Uganda Certificate of Education (UCE) with demonstrated computer literacy.
Experience
- No prior work experience required.
- Structured onboarding training is provided covering product information, ERP or CRM systems, telephone etiquette, order entry, pricing controls, complaints handling, and document processing.
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Application ends in 1m 5d 3h 50min
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